As a Payment Lifecycle Associate II within Payments Operations, you will play a pivotal role in enhancing our payment operations framework by streamlining processes, implementing new technologies, and developing operational functions. You will manage payment processing across various products, ensuring smooth fund transfers and reconciling purchase and sales options, futures, or securities, while leveraging your proficiency in automation, cybersecurity, and anti-fraud awareness to ensure security and efficiency. Your ability to manage stakeholders, influence decisions, and handle conflicts will drive mutually beneficial outcomes, and your strategic planning skills will guide our direction and resource allocation decisions. Additionally, your proficiency in AI/ML will be utilized to solve complex problems and enhance processes, applying your knowledge in market product and process improvement to optimize our operations.
Job responsibilities
- Lead the day-to-day Invoice Clearing operations, ensuring incoming payments are accurately and promptly matched and applied to outstanding invoices within established service levels and control requirements.
- Manage team capacity, productivity and daily work allocation, adjusting resources and priorities based on transaction volumes, ageing, risk and operational requirements.
- Monitor key performance and control indicators, including payment-matching timelines, outstanding and aged items, unmatched or unapplied payments, exceptions and processing errors.
- Drive the timely investigation and resolution of payment breaks and exceptions by coordinating with Billing, Operations, Finance, Client Service and other relevant stakeholders.
- Provide active oversight of aged and unresolved items, ensuring appropriate ownership, follow-up, escalation and remediation.
- Maintain a strong operational control environment by ensuring adherence to established procedures, policies, escalation requirements and applicable control standards.
- Investigate processing errors and recurring exceptions, identify root causes and implement corrective and preventive actions.
- Analyse operational data and trends to drive measurable improvements in productivity, accuracy, controls and turnaround times.
- Promote accountability and a strong control culture by reinforcing procedural discipline, accuracy, timely escalation and end-to-end ownership.
- Represent Invoice Clearing in governance, operational, risk and stakeholder forums, providing clear updates on performance, risks, issues and improvement initiatives.
- Bachelor’s degree in Commerce, Finance, Accounting, Business Administration or a related discipline.
- Relevant experience in billing operations, payment application, invoice clearing, cash allocation or comparable financial operations.
- Strong understanding of basic accounting principles, particularly payment application and reconciliation.
- Demonstrated people-leadership experience, including team management, performance management, coaching, mentoring and employee development.
- Strong risk and control mindset, with the ability to identify operational risks, control gaps, recurring exceptions and appropriate remediation.
- Proven ability to manage competing priorities, high transaction volumes, operational deadlines and escalations.
- Excellent written and verbal communication skills, with the ability to communicate effectively with senior stakeholders and cross-functional partners.
- Demonstrated ability to challenge existing processes and drive continuous improvement while maintaining appropriate operational controls.
- Ability to work the specified shift of 2:00 p.m. to 11:00 p.m. India time and support stakeholders across APAC, EMEA and WHEM.
- Knowledge of ISO or Swift message processing or management.
- Experience in Securities Services Billing or a related banking operations environment.
- Knowledge of Securities Services products, including Custody, Fund Administration and Fund Accounting.
- Understanding of how billing, invoice-clearing and payment-application activities support Securities Services businesses.
- Experience managing unmatched payments, unapplied cash, ageing, reconciliation breaks and complex payment exceptions.
- Experience working with Billing, Finance, Client Service and Operations teams in a global or regional operating model.
- Experience leading process-improvement, automation or operational re-engineering initiatives.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or a related discipline
- Relevant experience in billing operations, payment application, invoice clearing, cash allocation, or comparable financial operations
- Understanding of basic accounting principles, payment application, and reconciliation
- People-leadership experience, including team management, performance management, coaching, mentoring, and employee development
- Risk and control experience, including identifying operational risks, control gaps, recurring exceptions, and remediation
- Ability to manage competing priorities, high transaction volumes, deadlines, and escalations
- Excellent written and verbal communication skills with senior stakeholders and cross-functional partners
- Ability to challenge existing processes and drive continuous improvement while maintaining operational controls
- Ability to work 2:00 p.m. to 11:00 p.m. India time and support APAC, EMEA, and WHEM stakeholders
- Knowledge of ISO or SWIFT message processing or management
- Experience in Securities Services Billing or a related banking operations environment
- Knowledge of Securities Services products, including Custody, Fund Administration, and Fund Accounting
- Understanding of billing, invoice-clearing, and payment-application activities supporting Securities Services businesses
- Experience managing unmatched payments, unapplied cash, ageing, reconciliation breaks, and complex payment exceptions
- Experience working with Billing, Finance, Client Service, and Operations teams in a global or regional operating model
- Experience leading process-improvement, automation, or operational re-engineering initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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