Billing Operations Optimization Specialist

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire a Billing Operations Optimization Specialist to join it’s Billing Operations team. You will be responsible for identifying and implementing process and system improvements that enhance the customer billing experience. This role focuses on optimizing workflows, managing API callouts and system notifications (not owned by Product), and building dashboards to improve operational visibility. You will work cross-functionally with teams across Product, Tech, Development, Marketing, and Billing System Support to drive automation, scalability, and operational excellence in support of Nexamp’s growth. 

We are accepting candidates across our hub offices of Chicago, IL, and Boston, MA, where you will be hybrid. You will report to the Manager, Billing Operations. 

What you’ll do:  

• Lead optimization projects to improve Customer Experience Operations related to billing. 
• Develop, maintain, and enhance workflows, API callouts, and notification systems. 
• Create and manage dashboards to monitor billing operations performance and KPIs. 
• Collaborate with Product, Tech, Development, and Billing System Support partners on technical project implementation. 
• Partner with Product, Marketing, and CX broadly to both help optimize processes and build effectiveness tracking for billing-related communications. 
• Document and communicate new and updated processes across teams. 
• Support ad hoc requests impacting the broader Customer Experience Operations group. 
• Contribute to cross-functional efforts aimed at improving operational KPIs and customer outcomes. 
• Communicate effectively across the organization, both verbally and in writing. 
• Operate with a high sense of urgency while maintaining quality and awareness of downstream impacts. 

What you’ll bring: 

• Bachelor’s degree in Business, Information Systems, a related field or related work experience. 
• 2+ years in billing operations, process optimization, or system automation. 
• Basic SQL knowledge, including the ability to write introductory-level queries to explore and analyze data.
• Experience collaborating with Product and Engineering teams on technical projects.
• Familiarity with tools such as Zuora, NetSuite, Workato, Tray.io, or other integration/billing platforms preferred.
• Certifications in process improvement methodologies (e.g., Lean Six Sigma) preferred.
• Experience with customer communication platforms (e.g., Genesys, Twilio, Pardot) preferred.
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.  

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply.

 At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change.

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation:

The reasonably estimated salary for this role at Nexamp ranges from $78,000 - $85,000. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.