The Role
The Billing Operations Lead will manage end-to-end billing processes, design policies, collaborate with cross-functional teams, and improve financial operations at Owner.
Summary Generated by Built In
👋 About Owner.com
Owner is the AI growth system for local restaurants.
Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.
Owner is like having an army of engineers and marketers on your side, just like the big chains.
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
Once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.
Read our Series C memo here →
🚀 Our traction
Since 2020, we've generated tens of millions in revenue and processed over half a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.
More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
⭐ Our team
Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
🌆 Where we work
Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!
🔍 Why we’re looking for you
We are looking for a Billing Operations Lead to architect, scale, and run world‑class billing infrastructure at Owner. As our product suite expands, our billing engine must evolve just as quickly. This role sits at the center of that transformation, shaping how revenue is billed, collected, analyzed, and governed.
You’ll own Billing and Accounts Receivable end‑to‑end, designing policies, exception frameworks, and enforcement standards that balance customer experience with strong financial discipline. You’ll manage our Billing Analysts, contractors, and partner deeply with Accounting, FP&A, RevOps, and Product to build the operational foundation that supports Owner’s growth. You’ll exercise judgment in evaluating edge cases, assessing whether exceptions improve overall customer health—and ensuring our billing approach supports long‑term business outcomes.
This role is perfect for someone who is equal parts operator, systems thinker, and strategic decision‑maker. You love digging into complex workflows, turning ambiguity into structure, and using data to drive smarter billing decisions.
This role is 100% remote.
💥 The impact you will have
- Build and run the core financial operations engine at Owner—including Billing, AR, and the systems that power subscription revenue.
- Own and scale billing infrastructure for new products and pricing experimentation, ensuring systems flex as the business evolves.
- Design, implement, and refine billing policies, exception frameworks, and enforcement standards—balancing customer experience with business rigor.
- Use data to evaluate whether billing exceptions or policies meaningfully improve retention, collections, or long‑term customer value.
- Improve cash collections and operational accuracy across Finance, ensuring insights flow cleanly into Accounting and FP&A.
- Implement process automation and controls that strengthen reliability, auditability, and real‑time reporting.
- Partner cross‑functionally to architect scalable financial systems, integrations, and data flows that support high‑velocity product innovation.
- Become the go‑to expert for Owner’s billing and revenue operations landscape—guiding teammates through systems and sharing knowledge openly.
- Step into a leadership trajectory with the opportunity to grow a Billing team as Owner continues its rapid expansion.
🤝 Who you’ll work with
- Partner closely with Accounting, FP&A, RevOps, Product, Engineering, and Customer Success.
- Manage Billing Analysts and contractors while collaborating cross-functionally to ensure financial operations run smoothly.
✅ What we’re looking for
- A builder excited to architect, own, and scale billing operations in a hypergrowth, product‑driven environment.
- 5+ years of experience in financial operations or billing, ideally in SaaS—experience with AR or collections strategy a strong plus.
- Hands-on familiarity with Stripe and Salesforce (or similar tools), including billing logic, integrations, and data flows.
- A systems-first thinker who brings rigor, automation, analytical depth, and operational clarity to ambiguous problems.
- Someone comfortable exercising judgment on billing policies, exceptions, and edge cases—and evaluating their downstream business impact.
- A future leader energized by the opportunity to grow a team and help shape the culture of Finance at Owner.
🏆 Pay and benefits
- The estimated base salary range for this role is $75,000-$100,000.
- Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!
🚩 Notice - Employment Scams
Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.
We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.
Top Skills
Salesforce
Stripe
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The Company
What We Do
Owner is the all-in-one platform for managing a restaurant's digital presence. We empower restaurant owners to truly own their restaurant, on the web. Our product helps them take back control from large corporations who are stealing their customer relationships and charging them unfair fees.
We are a group of individuals who are passionate about innovation and supporting our customers.
Join us! www.owner.com/careers
