Billing Manager - Rockwell, NC

Mission of the Role

The Billing Manager is responsible for overseeing and managing the facility's billing operations, ensuring accurate, timely, and compliant invoice processing while supporting overall financial performance. This individual will lead and develop the billing team, partner closely with operations, customer service, sales, and finance, and drive process improvements that enhance efficiency, accuracy, and customer satisfaction.

The ideal candidate is a hands-on leader with strong analytical skills, experience in a manufacturing environment, and a passion for continuous improvement.

Why SupplyOne?

SupplyOne is one of North America's largest independent packaging solutions companies, providing custom packaging, equipment, and value-added services to customers across a wide range of industries. The company continues to grow through strategic acquisitions and operational excellence initiatives, creating opportunities for employees to make a meaningful impact while advancing their careers.

Key Responsibilities

Billing Operations & Team Leadership

· Oversee the daily activities of the billing department to ensure accurate and timely invoice processing.

· Lead, train, mentor, and develop billing team members.

· Establish best practices and maintain billing standards across the department.

· Monitor workload distribution and ensure deadlines are consistently met.

· Foster a culture of accountability, accuracy, and continuous improvement within the billing team.

Financial & Margin Support

· Assist with margin management initiatives and reporting.

· Review billing transactions to ensure accuracy and alignment with company policies.

· Identify discrepancies and partner with internal stakeholders to resolve issues efficiently.

· Support month-end and year-end financial processes as needed.

· Analyze billing trends and identify opportunities for operational and financial improvements.

Cross-Functional Collaboration

· Serve as a key liaison between billing, operations, customer service, sales, and finance teams.

· Partner with internal departments to improve communication and streamline workflows.

· Support organizational initiatives and special projects as assigned.

· Ensure billing activities align with operational objectives and customer expectations.

Process Improvement & Compliance

· Develop and implement efficient, effective, and accurate billing processes.

· Identify opportunities to improve workflows, controls, and reporting capabilities.

· Assist with internal and external audits by providing requested documentation and support.

· Ensure compliance with company policies and financial procedures.

· Drive process standardization and continuous improvement initiatives across the billing function.

Project Support

· Participate in departmental and company-wide projects.

· Support system enhancements, process optimization initiatives, and continuous improvement efforts.

· Assist with implementation of new processes, tools, and reporting mechanisms as needed.

Required Qualifications

· Prior billing experience within a manufacturing environment.

· Experience leading, training, or mentoring team members.

· Strong analytical and problem-solving skills.

· Exceptional attention to detail and accuracy.

· Strong written and verbal communication skills.

· Proficiency with ERP systems and Microsoft Excel.

The final base pay offered to the successful candidate will be determined by factors such as work location, job-related skills, qualifications, experience, responsibilities, and relevant education and training.  In addition to our compensation, we offer a comprehensive benefits package including the following:

• Bonus based on company performance 
• Medical, dental, and vision insurance
• 401(k) retirement savings plan with company match
• Paid time off (including vacation, company holidays, and parental leave)
• Employee Assistance Program (EAP)
• Other benefits such as life insurance, disability coverage, and wellness programs