SUMMARY OF PURPOSE:
The Billing Coordinator maintains the efficient billing operation of the organization, including but not limited to invoicing, payment application, invoice cancellation and refunds, invoice adjustments and write-offs. The Billing Coordinator also corresponds with customers and handles related administrative tasks needed to establish accounts for B2B transactions.
ESSENTIAL FUNCTIONS:
- Responds to internal and external customers billing inquiries and requests.
- Processes invoice cancellations, product returns, account credits and refunds.
- Applies customer ACH and wire payments and reconciles ACH and wire transfer payments for month-end close.
- Communicates and actively applies company and accounting policies, and procedures in response to internal and external inquiries.
- Generates and prints customer account statements monthly.
- Reviews member status monthly for expiration and terminates membership status.
- Draft journal entries for special training program revenue accrual and clearing accounts for month-end close.
- Handle credit card chargebacks and NSF checks.
- Coordinate with Member Services and Distribution teams on product returns.
- Corresponds with customers regarding account credits, and suspension.
- Process specialized training, and chapter insurance invoicing
- Communicates and train the Member Services team on best practices with customer billing processes.
- Performs projects and other duties as assigned or required.
POSITION REQUIREMENTS:
- Associates degree in Business, Accounting, or equivalent field is preferred.
- Minimum 1 year of experience in billing functions and/or accounting is preferred.
- Basic work experience with drafting general ledger entries and account reconciliation is preferred.
- Ability to learn and perform job functions in multiple software platforms.
- Proven skills in organizing work, attending to detail, taking/giving direction, and prioritizing responsibilities effectively.
- Effective written and verbal communication skills.
- Ability to collaborate and work in a team environment.
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
Skills Required
- Associate degree in Business, Accounting, or an equivalent field
- At least one year of billing and/or accounting experience
- Basic experience drafting general ledger entries and performing account reconciliations
- Ability to learn and use multiple software platforms
- Strong organization, attention to detail, ability to take and give direction, and prioritization skills
- Effective written and verbal communication skills
- Ability to collaborate and work in a team environment
- Proficiency with Microsoft Office, including Excel, Word, and Outlook
What We Do
The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization, delivering best-in-class training, offering the CFE credential and fostering a dynamic, global community of anti-fraud professionals. It serves as the premiere association for individuals working to reduce white-collar crime, fraud, and corruption, empowering professionals worldwide with leading-edge training and resources to combat occupational fraud.
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