Billing & Commissions Coordinator

We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated. If you are smart, fearless, and dedicated, join us to power Digital Freedom and help consumers take control of their digital lives. 

We love to work together and collaborate in our teams, which is why we opted for a hybrid model, allowing us to work from the office 2-3 times per week.

Join our growing business unit on our exciting mission to provide world class benefit administration support to brokers and employers in the employee benefit space. This position has a focus the execution and recordkeeping of our employee benefits monthly billing and commission cycles.

Goals:

• Accurate Billing Cycles.

• Effective Accounts Receivable Management.

• Seamless Collaboration and Data Security.

Responsibilities of the position include: 

• Solve both simple and complex business problems by interceding in member service related issues, billing, and operational issues specifically as it relates to financial systems and processes.

• Perform monthly business audits on sold case product and pricing accuracy, producer contracting, and billing setup internally and through our billing vendor.

• Create and maintain an accounts receivable process and perform monthly follow-up with clients that have outstanding balances.

• Execute monthly billing process; ensure quality of outgoing bills and validate accounts receivable totals.

• Assist in Salesforce setup, auditing of monthly results, and reporting management.

• Perform daily review of Accounts Receivable records and assist internal teams on cash application procedures.

• Execute Accounts Payable vendor setup process; update internal systems at the conclusion of processing.

• Perform outbound communication to past due accounts through existing dunning processes.

• Serve as key liaison to internal Employee Benefits teammates and internal Accounting/Finance business units as it relates to invoicing and accounting functions.

• Protect the security and confidentiality of all client data; be mindful of corporate security policies related to client communications.

Required Qualifications:

• Proficiency in Microsoft Office, including advanced skills in Excel and Access; willingness to learn complex computer skills.

• Experience with accounting software and managing company accounts ledgers.

• Strong attention to detail, organizational skills, and ability to handle multiple projects in a fast-paced environment.

• Effective at collaborating across all levels within the organization.

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.