You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.
For a detailed look at CNA's benefits, check out our Candidate Guide .
Under broad supervision, responsible for handling variety of moderate to complex billing activities under broad supervision.
JOB DESCRIPTION:
Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:
- Manages and coordinates all activities by performing moderate to complex billings and manages service delivery with excellent customer satisfaction.
- Provides desk level training of peers.
- Assists with creation and updates of team procedures/training documents.
- Assists with billing projects providing requirements/testing for successful deployment.
- Analyzes data integrity to resolve reconciliation issues.
- Determines and initiates most effective action plan to resolve issues and disputes to support Collections and reduce past dues.
- Provides advice on billing matters to customers and consults with underwriting in the utilization of billing plans and methods.
Reporting Relationship
Typically Manager or above
Skills, Knowledge and Abilities
- Knowledge of billing, accounting, and collections.
- Good analytical and problem solving skills.
- Good organizational skills with the ability to manage multiple projects.
- Ability to work independently.
- Ability to exercise independent judgment and make sound business decisions effectively.
- Knowledge of Microsoft Office Suite as well as other business-related software.
Education and Experience
- Bachelor's degree in accounting or finance or equivalent work experience.
- Typically, a minimum of two years of experience in complex billing or insurance fields.
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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected] .
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What the Team is Saying
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What We Do
CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 125 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe.
As a company of allies, we understand the importance of fostering an inclusive and supportive culture for all employees. Our eight Employee Resource Groups elevate the voices of underrepresented groups and champion critical DEI initiatives in the workplace and beyond. We strive to promote an environment of inclusion and continuously work to ensure all employees feel valued and respected.
Why Work With Us
CNA knows the importance of having the tools you need to expand your expertise and develop your career. With a variety of cross-discipline and cross-functional opportunities, CNA provides you with the tools and resources needed to customize your career path and understand what is needed to be effective in your role.
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CNA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
