The Role
Provide administrative support to the Revenue Cycle team by verifying patient insurance eligibility and benefits, entering and updating insurance information in the EMR, assisting with basic billing tasks and workqueues, maintaining billing records, resolving basic eligibility issues, communicating financial responsibility to staff, and ensuring HIPAA-compliant handling of patient information.
Summary Generated by Built In
Our doors are open—and so are our opportunities.
Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day.
Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do.
If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us.
Learn more: ppsatcareers.org
Why Planned Parenthood?
We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood Team. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.
What is cool about this job?
The Billing Assistant provides administrative support to the Revenue Cycle Department, with primary responsibility for verifying patient insurance eligibility and benefits before services are provided. This position also assists with a variety of entry-level billing and revenue cycle tasks to support accurate billing, timely reimbursement, and excellent patient service. The Billing Assistant works closely with health center staff and other members of the Revenue Cycle team to help ensure billing processes are completed accurately and efficiently.
Who You Are:
- High school diploma or GED required.
- Basic computer skills, including Microsoft Office.
- Strong attention to detail and organizational skills.
- Good verbal and written communication skills.
- Ability to learn new computer systems and processes.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and follow HIPAA requirements.
- Experience working in a medical office or healthcare setting.
- Familiarity with health insurance or medical billing.
- Experience using an electronic medical record (EMR) system.
- Experience with Microsoft Excel.
Preferred (not required)
What You'll Do: (not limited to)
- Verify patient insurance eligibility and benefits prior to scheduled appointments.
- Confirm insurance coverage and identify any patient financial responsibility, such as copays or deductibles.
- Check for referral or authorization requirements when applicable.
- Enter and update insurance information accurately in the electronic medical record.
- Review upcoming schedules to identify patients requiring insurance verification.
- Contact insurance companies through payer portals or by phone when needed.
- Communicate insurance information and financial responsibility to health center staff.
- Assist in resolving basic insurance eligibility issues before the patient's appointment.
- Maintain accurate documentation of insurance verification activities.
- Follow HIPAA guidelines to protect patient confidentiality.
- Provide administrative support to the Revenue Cycle Department.
- Assist with basic billing tasks as assigned.
- Help review accounts for missing or incomplete information.
- Update patient and insurance information as needed.
- Monitor department workqueues and assist with routine follow-up.
- Assist with organizing billing documents and maintaining accurate records.
- Respond to internal questions regarding insurance or billing information.
- Assist with special projects and departmental initiatives.
- Participate in training and team meetings.
- Provide excellent customer service to patients and internal staff.
- Complete other duties as assigned.
The Billing Assistant performs a wide range of duties including, but not limited to the following:
Insurance Verification Functions
Billing Functions
Schedule:
Full time position working hybrid style - 40 hours per week Monday through Friday from 9AM to 5PM.
What You Get:
Full benefits: medical, dental, and vision
Health Reimbursement Account
403B Retirement Plan with matched contributions
Paid Time Off
Holiday Pay
Employee Assistance Program
Compensation:
PPSAT's compensation philosophy is based on equity and transparency. Each job at PPSAT is assigned a salary grade built on market data. For an individual coming into PPSAT, we set a pay generally between the minimum and the midpoint of the salary grade and based on candidate qualifications. The pay range for this position is $23.25 to $28.35 paid hourly.
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement
At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.
Planned Parenthood South Atlantic is an equal opportunity employer.
Work Authorization & Sponsorship
Applicants must be authorized to work in the United States. Due to pre-approved budget allocations, we are unable to provide or assume sponsorship for employment visas (including, but not limited to, H-1B, O-1, or TN status) for this position. We will not consider candidates who need employer sponsorship now or who will need it in the future.
No phone calls please.
Skills Required
- High school diploma or GED
- Basic computer skills, including Microsoft Office
- Strong attention to detail and organizational skills
- Good verbal and written communication skills
- Ability to learn new computer systems and processes
- Ability to work independently and as part of a team
- Ability to maintain confidentiality and follow HIPAA requirements
- Experience working in a medical office or healthcare setting
- Familiarity with health insurance or medical billing
- Experience using an electronic medical record (EMR) system
- Experience with Microsoft Excel
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The Company
What We Do
Planned Parenthood South Atlantic (PPSAT) is a leader in reproductive health care, rights, and education in North Carolina, South Carolina, Virginia, and West Virginia. Its mission is to help people live full, healthy lives by providing inclusive and comprehensive sexual and reproductive health care services and advocating for public policies that protect and expand reproductive rights and access.
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