Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
Envoy is looking for a to join our fast-paced work environment. The perfect candidate will be a self-starter, have impeccable attention to detail and sense of urgency and deadline driven with a willingness to adapt to change. This role will report to the Supervisor, Accounts Receivable, and will have great visibility cross-departmentally across all functions of the organization.
- Manage relationship with a growing list of clients, including consolidating and distributing monthly invoices in a timely manner per customer expectation and collections outreach for balances past due.
- Develop and maintain relationships with counterparts on the external customer and internal business side to understand billing and payments experience for Envoy customers.
- Leverage understanding of customer needs, Envoy’s products, and systems to identify and proactively address drivers of non-payment.
- Drive resolution on billing and payment problems by troubleshooting issues faced, understanding root cause, and interfacing with Finance, Customer Experience and Account Management teams on driving quick and efficient resolution.
- Partner with Finance, Customer Experience, and Account Management teams to proactively surface operational feedback and address process gaps/issues.
- Assist in both internal and customer facing report creation or updating on a recurring or as needed basis
- Bachelor's degree or related experience
- 1-3 years of experience in a customer facing role
- Passion for technology and bringing innovative tech products to new users; skilled at quickly learning and adopting new technology tools
- Excellent written communication skills and the ability to explain highly complex topics in a way that anyone can understand
- Motivation, drive, and persistence to pro-actively solve customer problems, while remaining calm under pressure
- Yearning to immerse yourself in learning a new industry and product to become an expert
- Must speak fluent English
- High proficiency with Microsoft Excel
- Experience in Reporting
- Demonstrate a high attention to detail
What We Do
Founded in 1998, Envoy is a global immigration services provider offering the only enterprise immigration management platform that makes it seamless for companies to hire and manage an international workforce by combining expert legal representation — for both inbound and outbound immigration — and our proprietary technology.
Why Work With Us
Envoy combines the ingenuity of an established company with the excitement of a startup. We are growing quickly, yet our mission remains focused on helping businesses compete, individuals succeed and families reconnect. We provide a fantastic working environment that focuses on hiring smart, driven individuals who strive to be difference makers!
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Envoy Global, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We take a people-first approach to leadership on a daily basis, and want leaders to humanize the workplace and create psychological safety.
