A brand new Continuing Care Retirement Community opening soon, Wisteria at Warner Center, is excited to announce an opportunity to join our founding team as Billing and Accounting Services Coordinator. Discover a workplace where you're truly valued — and enjoy a comprehensive benefits package designed to support your well-being, development and success.
- Excellent benefits package including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) plan with generous company match!
- Generous Paid Time Off (PTO), Flex Holidays, and 6 Paid holidays per year for full-time staff.
- $2,000 a year in Tuition Assistance for full-time employees and robust Talent Development Program – we help you accelerate your career!
- Wellness program with the opportunity to earn a 30% discount on your benefit premiums!
- Employee Meal Program coming! We will prepare delicious meals for you daily!
This is a full time, onsite, position located in Woodland Hills, California.
Compensation: $28.15 per hour.
GENERAL SUMMARY:
The Billing & Accounting Services Coordinator is responsible for resident billing functions, accounts receivable, and providing support for additional accounting responsibilities across the full continuum of care within a Continuing Care Retirement Community (CCRC), including Independent Living, Assisted Living, Memory Care, and Skilled Nursing. This role plays a critical part in maintaining accurate financial records while fostering positive relationships with residents, families, and internal departments.
PRINCIPLE DUTIES:
- Perform all functions related to the input of monthly resident billing charges for Residential Living, Assisted Living, Memory Care, and Skilled Nursing units. (Excluding third-party insurance billing).
- Maintain and reconcile third-party billing adjustments to Private pay invoices (even if not billing insurance directly, co-insurance or co-pays).
- Produce accurate resident private pay billing statements by the first business day of the month for Residential Living and by the second business day for the Health Center.
- Verify resident contracts, demographics, rates, and any changes to rates before billing.
- Establish and maintain positive relationships with residents and/or responsible parties regarding billing and collections, including meeting with residents or representatives to address billing questions and collaborate with team members as needed.
- Prepare daily bank deposits and post cash receipts to resident accounts daily.
- Process resident refunds, credits or account corrections within refund timeframe promptly and accurately.
- Complete the full collection process for all private-pay residents in accordance with CCRC policies, residency agreements, and established collection procedures.
- Act as lead or backup for Medicare Part B insurance verifications, PointClickCare (PCC) entry, and financial form completion. (therapy verification includes Medicare verifications, secondary insurance, authorizations for managed care plans).
- Resolve billing discrepancies and inquires promptly. Maintain confidentiality and professionalism while handling sensitive financial information.
- Perform other duties or special projects assigned by the supervisor.
- Ensure adherence to all internal policies and privacy laws (HIPAA for Health Center residents).
QUALIFICATIONS:
- High school diploma or equivalent required; coursework or experience in accounting, finance, or business administration preferred.
- Minimum of two (2) years of experience in resident billing, accounts receivable, accounts payable, or related accounting functions within a CCRC, senior living, healthcare, or hospitality related environment.
- Strong hospitality skills with the ability to communicate effectively with residents, families, and interdisciplinary teams.
- Experience with resident billing and accounting platforms (PointClickCare, Revspring, etc.).
- Excellent attention to detail, time management and organizational skills.
- Strong problem-solving skills.
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What We Do
Continuing Life provides specialized advisory and business services for retirement communities, specifically Continuing Care Retirement Communities (CCRCs). Their comprehensive solutions range from pre-marketing start-up communities to providing ongoing operational support for stabilized communities, including accounting, finance, human resources, and IT systems. They aim to provide a total one-stop solution for operating full-scale retirement communities where both residents and employees thrive.
