HONK Technologies

Billing Analyst

Posted 24 Days Ago

Hiring Remotely in USA

Remote

Junior

Information Technology • Consulting

The Role

The Billing Analyst supports accounting operations by processing invoices, managing accounts, ensuring data accuracy, and assisting with audits.

Summary Generated by Built In

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.

The Billing Analyst will play a key role in supporting HONK’s Accounting and Finance teams by ensuring accurate and timely processing of vendor invoices, assisting with accounts payable and receivable functions, and reconciling financial data. This role offers broad exposure to essential accounting operations and contributes to the overall financial health of the company.

Reporting to HONK's Controller, this position provides high visibility across the organization and an excellent opportunity to gain hands-on experience in a dynamic and collaborative environment.

Responsibilities:

Prepare and issue client invoices; process incoming payments and apply them to the appropriate accounts
Generate customized invoice formats and fulfill client billing requests
Review account ledgers for billing discrepancies; identify and propose adjustments as needed
Report billing or system errors in proprietary platforms to the Engineering team and collaborate on resolution
Manage a portfolio of smaller client accounts, including credit card payment follow-ups and collections
Communicate with clients regarding account status, outstanding balances, and upcoming due dates
Review lockbox activity; prepare check remittances for deposit, and apply payments to accounts
Support internal and external audits, as well as the month-end close process
Perform ad-hoc account reconciliations and special projects as assigned

Skills and Experience

Intermediate proficiency in Microsoft Excel, including functions such as VLOOKUP, pivot tables, and basic data analysis
Familiarity with accounting software (e.g., QuickBooks, NetSuite, or similar platforms)
Exceptional attention to detail, with a strong commitment to accuracy and data integrity
Strong written and verbal communication skills, including the ability to collaborate across departments and with clients
Comfortable using Mac OS and navigating productivity tools in a Mac-based environment
Prior experience in the roadside assistance, logistics, or customer service industries is a plus

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

Top Skills

Excel

NetSuite

Quickbooks

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The Company

HQ: Los Angeles, California

125 Employees

What We Do

HONK, a flexible on-demand mobility platform, helps top insurers, fleets, automotive OEMs, and used-car retailers deliver modern, digital roadside customer experiences and meet scalable same-day vehicle transport demands.

HONK delivers results for your business:
HONK’s transparent platform, expansive nationwide partner network of over 75,000 service vehicles, and fully managed contact center delivers results:
> 50% reduction in service wait times
> Double digit increases in NPS and Customer Satisfaction scores
> 100-200% increases in automation and STP(straight through processing)
> Saving hundreds of thousands in operational costs for clients

With HONK, businesses increase efficiencies through advanced digital tools, customizable integrations, and HONK’s high-performing service provider network to build brand-defining retention and loyalty engines.

HONK's digital-first, modular approach is designed to optimize:
> Roadside assistance programs
> Auto claims processing
> Accident scene management
> Fleet maintenance
> Vehicle logistics and transport

Through a data-first approach, we collect and dissect real-time, granular metrics to continuously build innovative products that solve operational inefficiencies, promote brand loyalty and improve customer retention for our clients.

Headquartered in Los Angeles, CA. HONK has helped millions of customers get back on the road safely since 2014.

––––> For more information on how HONK can help your business, visit www.honkforhelp.com/industry-solutions
––––> For information on becoming a HONK Service Provider Partner, visit www.joinhonk.com.
––––> For motorists who need immediate roadside assistance, visit www.honkforhelp.com.