Billing Analyst

Job Summary

IGS' billing team is searching for a talented professional to join the team as a Billing Analyst. The Billing Analyst will manage daily billing operations across multiple markets, ensuring the accurate and timely generation of invoices in accordance with customer contracts, billing cycles, and regulatory requirements. Analysts are expected to review complex data to troubleshoot issues and identify trends to proactively identify troubling scenarios. This role requires a data-driven mindset, attentive to operational accuracy and optimizing billing processes. 

Primary Responsibilities:

• Ensure all usage is rated timely and accurately.

• Follow processes to efficiently and effectively administer utility files and direct bills.

• Ensure customers are set up in accordance with contract and billing requirements.

• Work billing signals and alerts.

• Administer and audit budget plans.

• Conduct quality assurance checks on invoices of all billing types.

• Identify gaps in data process flow and react accordingly with emphasis on process improvement.

• Provide support to sales departments through troubleshooting billing related issues and providing explanations to billing inquiries, escalating issues as necessary.

• Other duties and responsibilities as assigned.

Required Skills:

• Excellent organization and communication skills.

• Strong analytical, critical thinking and problem solving skills.

• Previous relevant experience with full ownership of end to end process.

• Team player able to develop strong internal working relationships.

• Proficient in MS office programs (Outlook, Word, Excel).

• Ability to quickly learn and adapt to new software programs, including navigating several systems.

Minimum Education and Experience:

• Bachelor’s degree or equivalent experience.

• 2 years’ experience in a transaction processing operations or related environment is favorable.

Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.

Salary Range:

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

Our employees are our most valuable asset. That’s why at IGS, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.

• Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.

• Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.

• Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.

• Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.

• Work-Life Balance: paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.