Billing Analyst

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

The Billing Analyst will be responsible for coordinating and executing accurate and timely billing of all our customers. This position is directly responsible for performing all related duties involved in billing including account setup, rate calculation, bill review, adherence to regulatory requirements, and overall optimization of business processes. This position requires a combination of administrative tasks and analytical skills to handle various aspects of billing.

Key Responsibilities

• Process and ensure successful onboarding of new properties to billing system to ensure prompt and accurate billing of residents and clients.
• Ensure accurate and timely setup of customer accounts with the correct rates and billing information.
• Calculate rates based on established parameters and regulatory guidelines.
• Work with internal departments & external clients including Tenants, Property Owners/Managers, Utility Companies and Third-Party Vendors while establishing and maintaining relationships.
• Prioritize workload effectively to meet deadlines and maintain a high level of accuracy.
• Proactively identify areas for continuous improvement in billing processes.
• Investigate and resolve billing related disputes and inquiries such as OEB Inquiries, Tenant and Client escalations.
• Generate reports and insights to assist in decision-making and optimizing billing procedures.
• Responsible for day-to-day billing related functions such as scheduled billing, Final bill reconciliation, OESP Program Reconciliations, rates review and audits.
• Perform initial data analysis as required to help resolve and or identify billing related issues.
• Resolving any errors or discrepancies with customer billing, accounts, or billing reports.
• Performing other duties as assigned and required.

Required Education & Qualifications

• University Degree or Business Administration Certificate or similar.
• Experience in Utility Billing and Data Analysis.
• Knowledge in Harris NorthStar would be an asset although not required.
• Advanced knowledge and experience with Microsoft Suite (Excel, Outlook, Word, Access & PowerPoint).

Benefits of Working at Wyse

• Be part of a company that is certified as a Great Place to Work 
• Give back to the community through our Wyse Helping Homes Program
• Open yourself to amazing opportunities for career and professional development
• Participate in our RRSP program 
• Enjoy our employee perks in retail, travel, restaurants and many more
• We offer an Employee Assistance Program 
• Join us in our quarterly employee social events
• Be part of a collaborative environment 
• Free parking
• TTC accessible

Our Values at Wyse

• We strive for quality and excellence in everything we do.
• We are proactive and understand our stakeholders' needs, providing innovative solutions to meet them.
• Our priority is ensuring a safe work environment, where the safety of our employees and stakeholders comes first.
• Our people are industry leaders, setting standards in the submetering and utility expense management sectors.
• We foster a positive team environment where we work as one toward common goals, continually encouraging career growth and development.
• We provide consistent, clear communication, ensuring transparency at every stage of the project.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.