ABOUT THIS POSITION
Our West Valley Clinic is hiring a full-time (40 hours/wk) Bilingual Telehealth Clinical Assistant, eligible for full benefits.
The Telehealth Clinical Assistant works directly with the Telehealth Clinician Manager to provide direct-to-consumer telehealth services to patients throughout Utah. The Telehealth Clinical Assistant performs a variety of clinical, patient care, and administrative functions, including facilitating consents, scheduling appointments, and assisting with remote patient care workflows.
We are committed to fostering a workplace that reflects and serves our communities. We encourage individuals from a wide range of backgrounds and experiences to apply.
Job Duties:
- Conduct patient intake, verify consent forms, and schedule virtual telehealth appointments.
- Provide clear, non-directive education on all birth control methods, pregnancy options, and medication/surgical abortion care.
- Manage electronic medical records, update patient charts, and log lab results accurately.
- Support clinicians in maintaining smooth, efficient virtual patient visit workflows.
- Assist patients with remote payment collection and answer billing, scheduling, or care inquiries.
- Ensure strict adherence to HIPAA guidelines, state reporting laws, and PPAU medical standards.
What We're Looking For:
- High school diploma or equivalent.
- 1+ years of experience in a medical setting or extensive customer service experience; OR 2 years of experience combined with post-high school education/certification in a medical, health, gender studies, social work, family planning, or related field.
- Yearly influenza vaccination required.
- Bilingual English/Spanish ability is required.
As a mission-driven agency, PPAU is deeply invested in a people-first culture. We believe that exceptional care requires a team as multifaceted as the communities we serve. We welcome every individual who shares our commitment to reproductive freedom and high-quality healthcare.
Your unique path and the perspectives shaped by your lived experiences are what we value most. If you are passionate about doing good and thrive in a collaborative environment, we encourage you to apply—regardless of where your professional journey began. We look forward to hearing your story and seeing how your background can help us provide compassionate care to all.
Skills Required
- High school diploma or equivalent
- At least one year of experience in a medical setting or extensive customer service experience
- Alternatively, two years of experience combined with post-high-school education or certification in a medical, health, gender studies, social work, family planning, or related field
- Yearly influenza vaccination
- Bilingual English and Spanish ability
What We Do
Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. Its mission is to empower Utahns of all ages to make informed choices about their sexual health, while ensuring access to affordable, quality healthcare and education, and protecting their right to do so across its health centers.
