Cecelia Health is a virtual-first provider organization delivering integrated care to patients across all chronic disease risk profiles. We address critical care gaps, reduce variability in care, and improve medication and device adherence. Our virtual specialty care solution delivers the optimal mix of clinical interventions with digital touchpoints. We offer a comprehensive suite of synchronous and asynchronous disease management capabilities including remote clinical support, device training, remote patient monitoring, and telemedicine delivered via a national network of specialty providers. We complement our virtual care capabilities with robust data and analytics that deliver meaningful insights to our partners.
What You'll Do:
The Certified Diabetes Care and Education Specialist (CDCES) will work directly with patients to provide diabetes education and support with the goal of improving adherence and health outcomes. This remote position is responsible for consistently meeting program metrics while also meeting quality requirements. The CDCES position is a part-time and independent contractor role.
Primary Responsibilities:
- Provide diabetes education support to patients with the goal of improving adherence and health outcomes
- Quickly establish rapport and therapeutic alliances via phone with a diverse population of patients
- Produce behavior change among patients using motivational interviewing techniques.
- Present online webinars
- Consistently meet call metrics while also meeting quality requirements
- Other duties as assigned
Requirements and Experience:
- Must have a current certification as a Certified Diabetes Care and Education Specialist from the National Certification Board for Diabetes Educators (NCBDE)
- Must be fluent in Spanish.
- Proven experience utilizing motivational interviewing to provide positive behavior change
- Demonstrated ability to receive constructive feedback and then incorporate it into patient calls to drive performance
- Must have a home office for private patient conversation along with high-speed internet
- Able to work independently and manage time efficiently
- Must be comfortable utilizing advanced technology (Electronic Medical Records, Microsoft Office, scripting applications, device data, etc.)
- Demonstrated ability to recognize patient needs and adapt communication techniques to best serve a diverse patient population
- Must have a flexible schedule and be able to commit to a minimum of 20 hours per week to accommodate patients
- Cannot hold full-time employment elsewhere.
Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.
Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.
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What We Do
Cecelia Health is a virtual specialty clinic for people with chronic conditions, delivering virtual care designed with a human element to improve adherence and health outcomes. From millions of connections led by a national network of specialty providers and expert clinicians, we understand how to motivate people to make lasting behavior change through scalable solutions that address individual needs. We offer a new approach to modernize the care journey by amplifying human engagement and delivering a seamless patient experience that is proven to positively impact quality measures, reduce variability in care, and improve medication, device, and clinical trial adherence. What started as a desire to help people living with diabetes access personalized support is now a human-led virtual clinic that is transforming the healthcareUX. For health plans, employers, health systems, and providers, we complement existing care management programs and close critical care gaps; for pharma, device manufacturers and distributors, and clinical trial organizations, we offer proven patient support programs that optimize engagement and increase medication adherence and persistency. Beyond any digital-only solution or call center, we expand access to care and provide life-changing support from dedicated clinical experts through our virtual specialty clinic, remote patient monitoring, education, and device training powered by first party data and robust analytics. Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.
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