Bilingual Receptionist

Description

Status: Non-Exempt, Full-Time

Calendar: Academic Year

Hours: 7:45am – 4:15pm

Overall Objectives

The Bilingual Receptionist serves as the first point of contact for students, families, staff, and visitors at Yinghua Academy. This role requires a warm, professional demeanor, strong communication and organizational skills, and the ability to manage a variety of front office responsibilities with efficiency and accuracy. As a key member of the front office team, the Receptionist contributes to a welcoming, service-oriented school environment that reflects the mission and values of Yinghua Academy.

Principal Roles & Responsibilities

• Greet and assist visitors, students, and staff, creating a welcoming and respectful front office environment.
• Answer and direct incoming phone calls; respond to general inquiries with professionalism and accuracy.
• Manage daily student arrivals and dismissals, including sign-in/sign-out and attendance updates.
• Maintain a clean, organized, and professional front office space.
• Monitor and manage building access, including visitor check-in and adherence to school safety protocols.
• Support arrival and dismissal logistics and coordinate with instructional staff as needed.
• Draft, revise, and distribute the school’s weekly family newsletter by collecting updates from staff, formatting content in the newsletter platform, incorporating Executive Director feedback, and ensuring clear, timely, and accurate communication with families.
• Serve as the primary coordinator for the school yearbook, including collecting content, collaborating with staff and vendors, managing timelines, and ensuring the final product reflects the school’s values and community.
• Receive and distribute mail, packages, and deliveries in a timely manner.
• Support front office workflows such as printing, data entry, or event support as assigned.
• Collaborate with administrative staff to ensure smooth day-to-day operations.

Communication

• Serve as a helpful and professional point of contact for families, staff, and external partners.
• Maintain a calm, service-oriented tone in all interactions, including high-traffic or high-stress situations.
• Relay messages and information to staff and administrators in a timely and accurate manner.
• Actively participates in Admin and All-Staff meetings.
• Support school-wide communications under the direction of the administrative team.
• Demonstrate clear and courteous verbal and written communication at all times.

Program Compliance

• Adhere to school policies, procedures, and safety protocols.
• Follow building access and visitor management policies consistently.
• Support compliance with student attendance tracking and reporting.
• Participate in emergency drills and assist with front office preparedness.

Professional Conduct

• Maintain confidentiality and professionalism in all matters, including student-related information and sensitive organizational topics.
• Commitment to Yinghua Academy’s mission, values, and guiding principles.
• Demonstrate reliability, punctuality, and consistency in attendance and work habits.
• Maintain a positive and respectful attitude, even during busy or challenging moments.
• Complete responsibilities accurately and on time, requiring minimal supervision, and meeting established objectives.
• Exercise sound judgment and take initiative to solve problems or escalate when needed.
• Participate in training and professional development opportunities to build relevant skills.
• Foster a sense of belonging and inclusiveness in the front office and throughout the school.

Benefits

We offer a comprehensive benefits package for employees working a minimum of 30 hours per week. This includes health, dental, and vision insurance, Kavira (direct-to-employer healthcare), Flexible Spending Accounts for medical and dependent care, as well as life insurance, accidental death and dismemberment (AD&D) coverage, and long-term disability insurance.

Yinghua Academy is an Equal Opportunity Employer

Yinghua Academy District 4140-07 prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.yinghuaacademy.org/ourteamadministration/school-management/

Requirements

Qualifications

Education and Experience

• Bilingual in Mandarin Chinese and English.
• High school diploma or equivalent.
• Excellent oral and written communication skills.
• Strong organizational skills, time management, and attention to detail.
• Ability to multitask, manage frequent interruptions with professionalism, and remain calm under pressure.
• Comfortable using office technology including phones, email, printers, and calendars.
• Adept at technology and software (iPad, PC, Microsoft Office Suite, Google applications).
• Cultural competence and the ability to work respectfully within a multilingual, multicultural school community.
• Strong problem-solving and independent work skills.
• Punctual, reliable, and team-oriented.

Preferred

• Prior experience in a school, receptionist, or customer service role.
• Familiarity with Infinite Campus or other student information systems.

Employee Requirements

• Must meet all employment requirements including, but not limited to, criminal background checks and reference checks.