In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.
About this PositionThe Platinum Specialist is responsible for partnering with assigned Top Producers from our sales force to assist them in growing their business from the perspective of Home Office processing and knowledge transfer. The Specialist primary duties is to act as the primary liaison between the individual and the Home Office to resolve issues, expedite processing, minimize and/or avoid processing delays and answer all Insurance-related questions. This position works closely with management to make recommendations to improve the Field’s experience overall with the Home Office.This is hybrid position, that requires 3 days onsite in the Duluth, Georgia office and 2 days working remotely weekly.Responsibilities & Qualifications
Job Duties & Responsibilities:
- Develop and maintain relationships with Top Producer members
- Consistently excel in service expectations
- Provide support to the members in all aspects of Life Operations, including Compensation and Licensing
- Act as an advocate for the members’ cause
- Represent Field’s interest in company meetings
- Relate to business owners and the sales mentality
- Work independently with little direction
- Think outside the box
Acts as an Subject Matter Expert in all areas of Life Insurance Operations
- Answers telephone inquiries
- Research and problem-solve issues
- Mentor new associates
- Represent unit in staff meetings for improvement opportunities and processing gaps
Prepare and analyze business
- Analyze types of calls to determine if there is an opportunity for improvement and offer recommendations
- Remain current on all policies and procedures
Work Hours:
- 10:00 AM – 7:00 PM
Qualifications:
- Bachelor’s Degree or equivalent work experience in Insurance Industry
- Bi-lingual (English/Spanish) is preferred
- Life License required or obtained within 60 days of hire
- Knowledge of Insurance Operations
- Excellent writing, presentation, communication and coaching skills
- Excellent organizational skills
- Excellent problem solving/analysis skills
- Excellent interpersonal skills
- Ability to manage multiple priorities and prioritize appropriately
- Ability to quickly and efficiently adapt to changes in procedures or policies
- Able to perform assigned tasks within the specified time frames and meet quality expectations
- Able to work with various key personnel and management in order to better serve the top producers
- Experience in sales or business ownership a plus
The salary range for this role is $52K - $57K.
FLSA status:
This position is exempt (not eligible for overtime pay):
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Skills Required
- Bachelor's Degree or equivalent experience in Insurance Industry
- Bi-lingual (English/Spanish)
- Life License required or obtained within 60 days
- Knowledge of Insurance Operations
- Excellent writing, presentation, communication and coaching skills
- Excellent organizational skills
- Excellent problem solving/analysis skills
- Excellent interpersonal skills
- Ability to manage multiple priorities
- Experience in sales or business ownership
Primerica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Primerica and has not been reviewed or approved by Primerica.
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Strong & Reliable Incentives — Pay can scale significantly for individuals who consistently produce, creating meaningful upside versus a fixed-salary model. The commission-based structure is framed as an entrepreneurial opportunity that some people value for flexibility and self-directed earnings potential.
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Healthcare Strength — Medical, dental, and vision coverage are presented as part of the corporate employee package, alongside life and disability insurance. This reads as a conventional, well-rounded baseline for eligible W-2 staff.
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Retirement Support — Retirement plans with an employer match are described for corporate employees. This adds longer-term value beyond cash compensation for roles that qualify.
Primerica Insights
What We Do
Primerica is a leading financial services company in North America, with more than 2,000 corporate employees who support more than 129,000 licensed independent representatives providing financial education and offering financial products and services to their clients. Primerica has been operating for more than 40 years and is publicly traded on the New York Stock Exchange (NYSE) under the symbol "PRI." Primerica’s focus is on serving the needs of middle-income consumers by providing products such as term life insurance, mutual funds, annuities, and more. In addition to the products and services we offer, Primerica also offers entrepreneurial-minded individuals the opportunity to build their own financial services business. More information about Primerica's Business Opportunity can be found on www.primericabusinessopportunity.com. Headquartered in Duluth, Georgia, Primerica operates throughout the U.S., Canada, and the territories of Puerto Rico and Guam. We believe financial security should be possible for everyone, so we strive to meet families where they are today and help them be better prepared for their future.
