Bilingual Peer Navigator Coordinator (33030)

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Peer Navigator Coordinator for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking Community Building team, reporting to the Bilingual Community Connections Manager. 

The Peer Navigator Coordinator is responsible for supervising the day-to-day operations of the Peer Navigator Volunteers at the community markets. 

The Community Market pilot program supports SFMFB-led and partner-led Community Markets to provide wrap-around services and a one-stop shopping experience. Community Markets address the root causes of hunger by connecting community members to services and referrals beyond food.  The Bilingual Peer Navigator Coordinator will be responsible for working with the Community Connections Manager on power-building in San Francisco and Marin. This is a part-time fixed term position, anticipated to end after 1 year.  

Who We Are: 

The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties. We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.   

Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts. We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow. This fiscal year, we are serving 42,000 households per week. Nearly 70% of what we distribute is fresh fruits and vegetables. Visit sfmfoodbank.org to learn more.  

Who You Are: 

To excel in this position, you will need to approach the work with the following habits and values: 

• You care deeply about people experiencing hunger and hold them in the center of your work. 

• You are a strong, positive, people person and relationship builder that represents SFMFB’s interests and expectations to our partners and the communities we serve.  

• You have a deep interest in engaging with communities most impacted by hunger.  

• Collaboration and Teamwork: Partner with others to connect people with benefit and referral information. Accept & follow through with responsibilities. Acknowledge & show appreciation for others' contributions. Proactively seek needed support from teammates or a supervisor. 

• Customer Focus: Enjoy interacting with new people in various settings and meeting them where they are. Seek new opportunities to share referral information. Show interest in food security, social justice, and community advocacy. 

• Value Differences: Develop sensitivity & understanding of the needs of low-income community members. Incorporate learnings about different cultures and perspectives into day-to-day work. 

• Judgment: Build awareness of which situations to address with independent action and which to escalate. Act in service of connecting someone to basic need assistance. 

• Self-Awareness & Professionalism: Understand & utilize personal strengths. Know & seek support for skills needing development. Place high importance on maintaining client confidentiality and protecting personally identifiable information. 

• Deliver Commitments: Follow through on assigned tasks. Work daily to create food secure communities, one person at a time. 

• Adaptability & Resiliency: Consider change & unexpected challenges as opportunities to learn. Change your approach, expectations, and work style to respond to the individual situation. Comfortably de-escalate challenging customer service interactions. 

What You Would Be Accountable for: 

The Bilingual Peer Navigator Coordinator is accountable for the following key pieces of work:  

• Support the recruitment & retention of Peer Navigator volunteer cohorts  

• Be the primary contact for Peer Navigator volunteers while on site at Community Markets, coordinating between them & the Food Bank to schedule volunteers for outreach & referral activities 

• Support the Community Connections Manager in organizing & facilitating training for the Peer Navigator cohorts, including programmatic training, skills practice, and check-in meetings. 

• Support tracking & reporting data from Peer Navi gator volunteers, such as outreach activities & outcomes, referrals, and volunteer hours, etc. 

What You Would Be Doing Right Now: 

• Support Community Connections Manager with the recruitment of volunteers for the Peer Navigator cohorts—outreach, encourage qualified individuals with relevant lived experiences to apply 

• Support day-to-day coordination of Peer Navigator activities at staff-led community markets by working directly with the peer navigators on site and supporting peer navigators in making referrals, etc.  

• Support a team of 3-8 peer navigators on day-to-day referral activities; providing light training, guidance, and feedback; hold volunteers accountable for key deliverables and responsibilities; collaborate with management on scheduling, and other personnel processes.  

• Ensure Peer Navigators have educational materials and other necessary items for successful outreach and referral activities 

• Ensure Peer Navigation space and community markets are a friendly and positive experience for everyone, creating a welcoming and respectful atmosphere. 

• Support Community Connections Manager with organizing monthly peer navigator meetings/TA sessions, reviewing program updates, outreach opportunities, and other skills training as requested 

• Support volunteer retention within cohorts by identifying and addressing obstacles to participation with Community Connections Manager. Encourage high-performing individuals to re-apply for future cohorts. 

What Else You Should Know: 

REQUIRED EXPERIENCE: 

• Fluency in English and Cantonese (verbal and written) 

PREFERRED EXPERIENCE: 

• Experience successfully working with volunteers  

• Experience engaging with communities experiencing food insecurity, poverty, or social injustice  

• Experience in a coordination or organizing role within hunger relief, poverty, or equity-focused programs 

KEY KNOWLEDGE, SKILLS, & ABILITIES: 

• Excellent conflict resolution, de-escalation, and active listening skills  

• Strong organizational, problem-solving, and time management skills  

• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams, etc.)  

• Comfort working in a variety of settings and physical environments  

• Ability to carry up to 20 pounds of materials  

• Ability and willingness to work a flexible schedule, including evenings and weekends as needed 

CERTIFICATES, LICENSES, REGISTRATIONS: 

• Valid driver’s license and ability to travel locally as needed 

• Achievement of level 7 or higher on English and Cantonese verbal assessments  

• Written English proficiency at level 7 or higher  

• Successful completion of a professional writing assessment 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: 

This position is an onsite position at multiple San Francisco locations. The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have ready access to reliable transportation. Ability to stand for long periods of time.  Ability to lift 20 pounds of materials and/or supplies.   

POSITION COVERED BY OPEIU LOCAL 29 BARGAINING UNIT.  

SALARY The position is fixed-term part-time. The starting salary for this position ranges from $33.27-34.31, with exact salary depending on experience.  

BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.  

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.