We are a growing facility management company that provides janitorial, security, maintenance, and staffing services to clients across the country. Our success is built on exceptional customer service, operational excellence, and a dedicated team. We are seeking motivated professionals who are eager to grow their careers alongside our organization.
Position Summary
The Bilingual Operations Supervisor is responsible for overseeing daily operations within an assigned territory. This role requires a hands-on leader who can manage personnel, maintain strong client relationships, ensure service quality, and support business growth initiatives. The ideal candidate is self-driven, organized, and comfortable working in a fast-paced, entrepreneurial environment.
Key Responsibilities
- Assume full operational responsibility for an assigned business division or territory.
- Supervise, motivate, and support field employees and team leads.
- Conduct daily visits to job sites to ensure quality standards and customer satisfaction are consistently met.
- Identify operational challenges and implement effective solutions.
- Recruit, interview, onboard, and train new employees.
- Assist with employee performance management, including coaching, corrective action, and termination procedures when necessary.
- Prepare and manage employee schedules and staffing assignments.
- Develop and maintain strong relationships with clients while identifying opportunities to expand service offerings.
- Collaborate with management on sales and business development strategies.
- Travel to client locations throughout the surrounding region as needed.
- Ensure company policies, safety procedures, and ethical standards are followed at all times.
Qualifications
- Previous operations, facilities management, janitorial, security, staffing, or related supervisory experience preferred.
- Strong leadership, coaching, and team-building skills.
- Excellent verbal and written communication abilities.
- Proven ability to build and maintain customer relationships.
- Self-motivated, dependable, and results-oriented.
- Strong organizational and problem-solving skills.
- Experience with scheduling, staffing, hiring, and employee relations.
- Ability to work independently and make sound decisions in a dynamic environment.
- Willingness to travel within the assigned service area.
- Availability to work Monday through Saturday as business needs require.
- Bilingual in English and Spanish is required.
What We Offer
- 45k-48k yearly compensation.
- Health Insurance.
- Opportunities for career advancement
- Supportive and collaborative work environment
- Ongoing training and professional development
If you are a motivated bilingual professional with operations experience and a passion for leading teams and serving customers, we encourage you to apply and become part of our growing organization.
**Depending on the volume of interests and submissions, we will only be contacting applicants who meet all of the minimum requirements listed in the job description. Only those applicants who align most closely with our minimum and preferred qualifications will be contacted for an interview. **
Skills Required
- Bilingual in English and Spanish
- Experience with scheduling, staffing, hiring, and employee relations
- Willingness to travel within the assigned service area
- Availability to work Monday through Saturday as business needs require
- Strong leadership, coaching, and team-building skills
- Excellent verbal and written communication abilities
- Strong organizational and problem-solving skills
- Ability to work independently and make sound decisions in a dynamic environment
- Previous operations, facilities management, janitorial, security, staffing, or related supervisory experience
What We Do
National Star Services is a facility management company providing services such as janitorial, security, maintenance, and staffing nationwide. They are also described as an industry-leading logistics solutions provider specializing in warehouse services.
