Work Hours: Pacific Time Hours (8 AM – 5 PM PT, Monday–Friday)
About CoreBridge Solutions
We’re a U.S.-based legal outsourcing provider partnering with a rapidly growing legal funding firm that advances money to personal injury clients before their settlements. We need a full-time, bilingual (Spanish/English) support professional in Colombia to manage each funding request from initial client intake through post-disbursement follow-up.
Key Responsibilities:
- Bilingual Client Communication
- Field inbound calls and emails in English and Spanish
- Explain advance terms, set expectations, and request necessary documents
- Attorney Coordination & Document Collection
- Liaise with law firms to gather police reports, medical records, signed agreements, and attorney confirmations
- Track case milestones (e.g., settlement negotiations, lien updates) and escalate any missing items or delays
- Case File Management
- Maintain complete, timestamped digital files in the case-management system
- Perform daily gap checks, flag inconsistencies, and ensure files are audit-ready
- Funding Preparation & Compliance
- Calculate approved advance amounts and associated fees
- Draft funding agreements and prepare wire/ACH packets for final approval
- Verify KYC/AML information and banking details before disbursement
- Post-Funding Support
- Confirm receipt of funds with clients and update payoff records upon case resolution
- Provide periodic payoff statements and maintain internal dashboards
Required Qualifications:
- Located in Colombia and fluent in Spanish and English (written and verbal)
- Available Monday–Friday, 8 AM – 5 PM Pacific Time
- Minimum 2 years of experience in client service, legal support, or financial operations—preferably with U.S. law firms or legal funding
- Familiarity with personal injury case stages and common legal documents
- Proficient with CRMs, spreadsheets, and internal case-tracking tools
- Exceptional attention to detail, strong follow-through, and a reliable, independent work ethic
- Professional demeanor when interacting with injured clients and law firm staff
Why Join CoreBridge Solutions?
At CoreBridge, you’ll be part of a company that values innovation and efficiency, with a track record of transforming industry standards in a collaborative, fast-paced environment. Our team consists of passionate individuals who strive to provide solutions that not only meet but exceed our customers' expectations. Join us and contribute to our mission to redefine the legal landscape, one project at a time.
Benefits:
- Opportunity to work remotely from anywhere in Colombia.
- Performance-related bonuses celebrating significant milestones.
- Focus on professional development within the spheres of leadership and legal management.
- Commitment to maintaining a healthy work-life balance with a 40-hour workweek.
CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.
How to Apply
Ready to make an impact? Please fill out the application form and upload your CV in PDF format. We look forward to learning more about you and how you can contribute to our team.
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What We Do
CoreBridge Solutions, originally rooted in humble beginnings, has grown into a globally renowned leader celebrated for our innovative strategies, steadfast reliability, and deep-rooted understanding of our client's specific needs. What sets us apart from most outsourcing firms is our focus: rather than providing generic virtual assistant services, we specialize in identifying highly skilled talent in specialized professional industries, such as legal, medical, accounting, and lending. Our team operates from a state-of-the-art, Class A office building, which is equipped with top-tier security measures, including biometric access controls. This not only fosters a secure environment but also offers the unique benefit of allowing your entire outsourced team to work collaboratively in one location. Built upon a foundation of seasoned professionals and visionary leaders, we are committed to a client-centric approach. We create bespoke solutions tailored to meet your distinct needs, serving as catalysts for your business growth and success. At CoreBridge Solutions, we don’t just consider ourselves a service provider; we aim to be your trusted partner. We adhere strictly to data protection protocols, make it our business to understand your unique challenges, and are committed to continuous innovation to ensure your ongoing success. Engage with CoreBridge Solutions and witness firsthand how we seamlessly bridge the gap between your aspirations and real-world accomplishments.
