Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets. (In New Century, KS, Lebanon, TN, and Rockford, IL – we do business as: Olathe Millwork, Warren Brothers, River City Millwork respectfully.)
Position Summary:
Join our expanding team as a Bilingual Inside Sales/Customer Service Representative at Rugby Architectural Building Products. In this important role, you'll drive sales growth and uphold our commitment to delivering exceptional service to our valued customers.
What’s in It for You:
- Pay: $20-23/hr. dependent on experience
- Shift Times: Mon-Fri 7:30-4:30
- Competitive Medical – Dental – Vision
- 401(k) Traditional & Roth with Match
- Life Insurance
- Short-Term and Long-Term Disability
- Paid Time Off & Paid Holidays
- Corporate Wellness Programs
- Longevity Appreciation Program
- Great TEAM environment
Your Day-to-Day: to excel in this role, you will need to...
- Serve as a customer service representative: you will build and maintain strong relationships with existing and potential customers through effective communication and exceptional service. You will engage our customers and sell our product through email, phone, and occasionally in person.
- Proactively identify and pursue sales opportunities to meet and exceed sales targets.
- Our Inside Sales Representatives develop a deep understanding of Rugby's product offerings to provide expert advice and recommendations to customers.
- Efficiently and accurately process customer orders, ensuring the timely delivery of products while adhering to company policies and procedures.
- Take sales orders, preparing accurate price quotes and proposals for customers, negotiating terms when necessary.
- Address customer inquiries, concerns, and issues in a timely and professional manner, striving for prompt resolution and customer satisfaction.
- Stay informed about industry trends, competitor offerings, and market conditions to identify opportunities and challenges.
- Maintain accurate records of customer interactions, sales activities, and results, using CRM software as required.
At Rugby, our goal is to lead the industry! We will accomplish this goal by creating an environment where each team member is challenged to achieve their personal best using their talent, together building a community based on our values of Fairness, Commitment to Excellence, and maintaining Rugby as a Performance Meritocracy.
Key words: Sales; inside sales; inside sales representative; sales representative; business development representative; call center; customer service; telemarketing; customer service representative
Skills Required
- Bilingual communication skills
- Effective customer service and relationship-building skills
- Ability to identify sales opportunities and meet or exceed sales targets
- Ability to understand product offerings and provide customer recommendations
- Ability to accurately process orders and prepare quotes and proposals
- CRM software proficiency
What We Do
Rugby Architectural Building Products is a leading nationwide distributor of architectural interior building products. As a division of ADENTRA, the company specializes in the wholesale distribution of architectural wood products, decorative surfacing, doors, and millwork. With roots dating back to 1871, they provide a comprehensive selection of specialty building products to clients across the United States, including professional wood and laminate services.
