Join Our Global Customer Support Team!
We're looking for dedicated and enthusiastic individuals to join our customer service team in Reykjavik (Iceland). If you're fluent in Maltese, Slovenian, or Icelandic, and have a good command of English, we want to hear from you!
What You'll Do:
• Provide high-quality customer support via chat, voice, or email (ticketing)
• Handle inquiries related to product issues, logistics, and general concerns
• Respond to customer queries promptly to enhance service efficiency and user experience
• Log customer feedback professionally and relay relevant insights to the internal team
• Maintain a patient, professional, and friendly tone to reduce complaints and boost satisfaction
• Identify and escalate high-risk or sensitive cases quickly and accurately
Position Details:
• Location: Reykjavik (Iceland)
• Work Schedule: Full-time, 8-hour shifts (continuous schedule – not part-time)
• Education: High school diploma or above
• Preferred: Experience in customer service roles
Requirements:
• Fluency in Icelandic and English
• Strong communication and problem-solving skills
• Ability to learn business processes quickly
• High attention to detail and a proactive mindset
Ready to provide excellent service and grow your career? Apply now and be part of an international team dedicated to customer success!
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What We Do
We help our clients enhance their best-in-class products and services around the world, including search engines, social media platforms, voice recognition systems, sentiment analysis, and eCommerce sites. All of that wouldn’t be possible without our team of more than 1 million flexible workers. The world of tech is moving fast, and we help our clients meet the ever-changing needs of their customers. We take pride in our diverse, international team and the flexible and full-time opportunities we offer.
