Bilingual Claims Specialist (Remote)

We believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

About the role

Location: Remote - Canada

Status: Permanent

Like WCG, you believe in the power of work to transform lives. As Claims Specialist, you’ll be responsible for answering client telephone inquiries about their claims, processing claims, and invoicing Veterans Affairs Canada. This is a customer service and clerical role that will suit a detail-oriented individual who is willing to learn. This position requires a high level of confidentiality pertaining to client records and financial information. 

What you’ll do

• Work with the User Support Team to resolve participant claim issues by responding to questions and resolving tickets in our ticketing system
• Provide back up for User Support Team as needed – answering calls from participants and service delivery staff
• Process client claims and service provider invoices in case management system accurately and ensures contractual and legislative requirements are met
• Review, process, and invoice all RSVP services to the contractual standard as needed
• Provide quality assurance for claims/invoices processed by other Claims Specialists
• Answer inquiries from field staff regarding claims and other administrative questions via phone and secure message
• Prepare cheques and EFT payments
• Filing, mailing, scanning and other administrative tasks

What you bring

• Proficient in MS Excel and Word
• Ability to prioritize and problem solve
• Ability to work independently and in a team environment
• Willingness to learn and enhance skills
• Strong interpersonal skills
• Detail oriented in a fast-paced continually changing environment
• Previous experience in claims processing or financial services environment
• Ability to consistently achieve assigned targets and deadlines
• High level of confidentiality; employment contingent on Security Clearance – Reliability Status

For complete job requirements, see the full Job Description here.

What we offer

• Competitive salary of $48,477 - $52,786.50 per year (based on full-time hours)
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference!

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Diversity, Equity, Inclusion and Belonging Matter

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter!

If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.