Description
Join our staff and come grow with us! Quaker Valley Foods, a refrigerated food distributor located in Northeast Philadelphia is looking for a Bilingual Customer Service Representative, who has energy and personality to support a large, multi-cultural sales and buying team.
Recent College Graduates are encouraged to apply.
WHAT YOU’LL DO:
- Support our sales, marketing and customer service functions.
- Receive and process customer orders on a daily basis in support of the sales team.
- Respond to customer phone inquiries in a prompt, courteous and concise manner.
- Answer customer questions and assist in problem resolution.
- Enter customer orders with accuracy and assure customer satisfaction.
- Assist the credit department in account set-up, customer billing, returns and collection issues.
- Assist the transportation department with late orders and delivery issues.
- Prepare and circulate daily and weekly reports as needed.
- Update and maintain a supply of sales forms as needed.
Requirements
YOU HAVE:
- Proficiency in English and Mandarin/Cantonese.
- Ability to effectively communicate over the phone.
- Ability to communicate well at all levels.
- Work under pressure, meet deadlines, and be flexible in working on multiple tasks simultaneously.
- Attention to detail and the ability to prioritize, multi-task, and manage productivity.
YOU MIGHT ALSO HAVE:
- High School Diploma.
- Proficient in Microsoft Office Suite.
- Strong interpersonal skills and the ability to communicate with a diverse group of employees.
- Have the ability to work towards a personal "best in class" standard.
Skills Required
- Proficiency in English and Mandarin/Cantonese
- Ability to effectively communicate over the phone
- Ability to communicate well at all levels
- Ability to work under pressure, meet deadlines, and be flexible on multiple tasks
- Attention to detail and ability to prioritize, multi-task, and manage productivity
- High School Diploma
- Proficient in Microsoft Office Suite
- Strong interpersonal skills and ability to communicate with a diverse group of employees
- Ability to work towards a personal "best in class" standard
What We Do
Quaker Valley Foods, Inc. is a Philadelphia-based wholesale food distributor specializing in the distribution of beef, pork, chicken, turkey, seafood, deli products, and ethnic items. Serving the Mid-Atlantic region from Connecticut to Virginia, the company provides next-day delivery to wholesalers, independent retail and wholesale food stores, restaurants, and larger supermarket groups, handling over 3,000 fresh and frozen perishable and non-perishable items.
