OUR STORY.
Founded in 1997 by Matt Phillips and Adam Cohen, Phillips & Cohen Associates Ltd (PCA) has become a recognized leader in compassionate engagement services, with offices located around the globe.
As part of our ongoing expansion, PCA is currently seeking motivated candidates to join our team and contribute to the next phase of our continued growth.
CAREER OPPORTUNITY
Bilingual Administrative Specialist (Front Desk)
In this role, you will play an important part in supporting our Canadian operations by serving as the primary point of contact at our front desk while providing administrative assistance across various departments. This position requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced office environment.
Among other responsibilities, you'll primarily be involved in:
- Managing front-desk operations, welcoming visitors, coordinating incoming and outgoing mail, and maintaining a professional and welcoming reception area.
- Preparing, processing, and organizing administrative documents, correspondence, and records, including printing, scanning, mailing, and filing.
- Conducting administrative research, maintaining accurate records, and following up on information requests in support of operational needs.
- Assisting with data entry, document processing, invoice administration, and other day-to-day office activities.
- Collaborating with various departments, including Operations, Compliance, Finance, and Human Resources, to ensure efficient administrative support.
WHAT'S IN IT FOR YOU?
- Starting rate of $24.00/hour.
- Access to PCA's Global Career Path for employee development.
- Voluntary retirement savings plan including employer contribution.
- Employee Assistance Program (EAP).
- Employee Benefits Package
- Free access to on-site gym (Kirkland, QC office only).
- Free on-site parking (Kirkland, QC office only).
BALANCED WORK SCHEDULE.
This is a full-time, on-site position with a 40-hour workweek. The standard work schedule is:
- Monday – Friday: 8:00 AM – 5:00 PM (including a one-hour unpaid lunch break).
WHAT IT TAKES TO BE AN IDEAL CANDIDATE.
- Previous experience in administration, office coordination, or reception.
- Bilingual proficiency in English and French, both written and spoken.
- Strong computer proficiency, including Microsoft Office applications (Word, Excel, Outlook, etc.).
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
- Professional, clear, and concise written and verbal communication skills.
- Ability to work independently while collaborating effectively with colleagues across departments.
- Demonstrated professionalism, discretion, and ability to handle confidential information.
- Previous experience in a structured office or financial services environment is considered an asset.
WHAT NOW?
If this job ad resonates with you and you envision starting a rewarding career at PCA, we'd love to hear from you! Apply now and our human resources team will be delighted to review your candidacy.
About Phillips & Cohen Associates (Canada), Ltd.
PCA provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, or any other basis protected by applicable federal, provincial, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of our jobs.
Job Title Disclaimer: The job title used in this posting may differ from the internal job title to better reflect commonly used titles in the job market and make the opportunity easier for candidates to find.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time in accordance with applicable laws.
#CAIND
Skills Required
- Previous experience in administration, office coordination, or reception
- Bilingual proficiency in English and French, both written and spoken
- Strong computer proficiency, including Microsoft Office applications such as Word, Excel, and Outlook
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities in a fast-paced office environment
- Professional, clear, and concise written and verbal communication skills
- Ability to work independently and collaborate effectively across departments
- Professionalism, discretion, and ability to handle confidential information
- Previous experience in a structured office or financial services environment
What We Do
A Reputation for Results Phillips & Cohen Associates has built a successful and rapidly growing business by delivering industry-leading collections results while simultaneously enhancing the brand of each individual client. Phillips & Cohen Associates was formed in 1997 and quickly established a reputation as a responsible and trusted partner to industry leaders around the world. We have three regional offices in the United States (including a dedicated analytics center) and international offices in Manchester United Kingdom, Quebec Canada, Melbourne Australia, and Madrid Spain. Our business has achieved national and international prominence by providing highly effective financial recovery services that include compassionate Deceased Care and Probate, Pre- and Post Charge-Off Credit Card, Business Card, Consumer Retail, Debt Management, and Cease and Desist solutions. Our clients range from mid-sized firms to leading national and international creditor and banking institutions. We serve the consumer credit industry, banking and loan marketplace, as well as specialized industries including healthcare, utility, education, and telecom. Our management includes in-house attorneys who understand the legal process and the evolving statutes that govern our industry. We play leadership roles in our industry’s principle trade groups in America and internationally. And we continually set new standards for technological and service innovation.
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