Bids & Client Services Supervisor, Operations

Bids & Client Services Supervisor, Operations

The Company

Christie’s, the world’s largest Art Business, is an incredibly exciting and enriching place to start or continue your career. Whether you work in one of our Specialist Art Departments or in our more Operational focused teams, we are all working together with one common goal in mind: to continue the success of this 250-year old company, steeped in history, bringing constant innovation while not forgetting our age old values: Passionate Expertise, Exceptional Client Service, Teamwork, Integrity, Business Judgement and Innovation. Colleagues across all departments are truly passionate about what they do and it is constantly inspiring to work with industry leaders across all segments of the business.     
 

Why This Role Matters

The Bids & CSC Supervisor is responsible for ensuring outstanding operations and high level of client service provided by the Christie’s Client Service department. The position is accountable for supervising a highly organized environment and team that encompasses the following responsibilities: facilitating and executing all bids across all bidding channels,  the Global Inbox, the main company inbox, gallery assistants, and physical front of house spaces (two front counters, payments and collection desk, and registration desk). The position is responsible for recruitment, training, resource planning, scheduling, and team development for a large team. The Supervisor is a point of internal and external escalation and a key problem solver and solution finder. The Supervisor needs to demonstrate excellent management skills and a firm understanding of business issues and operational processes; of worldwide staff and their responsibilities; and of website features and functionality.  The position is responsible for fostering a supportive, positive, and forward-thinking team to ensure that client service standards are constantly upheld and elevated.

How You’ll Make an Impact

• Supervise the day to day tasks and continuous improvements for all points of Client Service, including: the Global Inbox, Call Inquiry, Catalogue Subscriptions, Bid service and online auction functions, gallery assistants, Front Counter, Payments and Collection Desk, and private sales reception with the goal of maximum efficiency and exceptional client service. For Bids, ensures the collation and execution of all bids across all bidding channels, the facilitation of the auction itself, the creation and maintenance of the auctioneer’s book and overall troubleshooting of any problems, finding appropriate solutions while coordinating with all stakeholders

• Develop and maintain strong relationships with and provide support to other Christie's departments (including Operations, Private Sales, Auction Departments, and Chairman’s Offices)

• Through coaching, monitoring and performance management ensure that global standards of service are maintained, including consistent first contact resolution, minimal call abandonment rates, and accurate bid execution

• Be fully conversant with all areas and activities in the Bid Department, including telephone bids, clerking, LIVE, bid collation and auctioneer’s book management

• Manage special projects and continuous improvement initiatives. 

• With managers, set team objectives and liaise with HR in relation to hiring and performance management

• Track department KPIs- use data to analyze trends and influence staffing and responsibilities accordingly

• Field and assist in resolving escalated issues. Within the appropriate authorization matrix, make decisions and / or recommendations, provide feedback and insight and implement any process changes as required

• Ensure training materials are regularly updated, distributed, and centrally stored for all team members to access

• Work with the Service Operations cluster to continuously improve the client experience

• Onsite work required

• Any other duties as assigned by Manager

What You’ll Bring to the Team

• Bachelor’s degree preferred, or equivalent work experience

• Ability and willingness to reflect the image and standards of Christie’s in all situations

• Excellent communication skills, including superior professional written and spoken communication

• Excellent general IT skills and ability to learn Christie’s systems

• Demonstrated superior client service and interpersonal skills, with interest in working with a wide variety of people, including good listening skills with high level of patience

• Detail oriented with a high degree of organization and ability to multi-task, prioritizes, follow up promptly, remain calm in pressured environment

• Excellent ability to multi-task and prioritize, demonstrating excellent organizational skills

• Willingness to work well as a team member and promote team effectiveness, including an ability to work professionally and responsibly with all departments within the client service delivery chain

• Desire to learn and take on new challenges with willingness to accept assignments with positive, team-oriented attitude and a flexible approach to work.

• Commitment to regular and punctual attendance

• Ability to work flexible hours, including some evenings and weekends for sale coverage

What’s great about working for us

• Comprehensive Medical, Dental and Vision care plans for employees and dependents (On average, Christie’s pays 80% of total premiums)

• 401(k) Savings Plan – Christie’s provides a matching contribution up to 5% (subject to IRS limits)

• Life Insurance - 3x base salary up to $400k (100% paid by Christie’s)

• Disability Insurance (100% paid by Christie’s)

• Generous time-off and leave policies; including 100% Paid Family Leave up to 16 weeks.

• Fitness Reimbursement Program: reimbursement of eligible fitness fees and memberships up to $600 per year

• Annual Discretionary Performance Bonus Plan

• Commuter Benefits - Pre-tax money towards your daily commute with a Christie’s contribution of $21 per month

• Back Up Child & Elder Care –  up to 10 days of back-up Child or Elder Care through Bright Horizons

• CSR (Corporate Social Responsibility) Day- Each employee receives one paid day per year to dedicate their time to a charity of their choice.

• Perks and Discounts through Zo and Plum Benefits

Christie’s, Inc. is committed to principles of equal employment opportunity, affirmative action, and to compliance with all federal, state, and local laws concerning employment discrimination, including the Americans with Disabilities Act. To this end, Christie’s Inc. ensures equal opportunity to all employees and applicants, regardless of race, color, age, sex, sexual orientation, religion, marital status, national origin or ancestry, citizenship, lawful alien status, physical, mental, and medical disability, veteran status or liability status for service in the United States Armed Forces.

Closing Date: August 20th, 2026

*Posted salary range does not include discretionary bonus compensation and/or overtime pay.