The Role
Coordinates caregiver schedules to meet client care needs, manages new referrals, monitors caregiver performance, resolves client and employee concerns, documents updates in the EMR, supports care managers, and participates in recruiting and orientation. The role requires strong communication, organization, conflict-resolution, technology, and interpersonal skills in a primarily office-based homecare environment.
Summary Generated by Built In
Job Summary:
As a Scheduling Coordinator, you will be the primary first point of contact for clients and caregivers in your region. You will be responsible for the timely scheduling of caregivers to meet the scheduled needs and care of clients. You will also be responsible to supervise caregivers for your region, ensuring they are upholding the company’s mission and providing quality care to clients.
Responsibilities:
As a Scheduling Coordinator, you will be the primary first point of contact for clients and caregivers in your region. You will be responsible for the timely scheduling of caregivers to meet the scheduled needs and care of clients. You will also be responsible to supervise caregivers for your region, ensuring they are upholding the company’s mission and providing quality care to clients.
Responsibilities:
- Prioritize your assignment of open client schedules and complete work assigned by supervisor timely.
- Directly manage and oversee the coordination of new client referrals to ensure timely staffing. Ensures operational leaders are kept informed on all activities impacting admission.
- Ensure caregiver schedules are coordinated to promote consistency for clients, minimize overtime, limit incentives, and put cost controls in place to ensure client needs are met within budget.
- Receive, investigate, and resolve client complaints related to scheduling and clients’ care needs. Work with a supervisor to resolve considerable complaints of a more serious nature.
- Ensure all caregivers receive progressive disciplinary action for non-clinical performance issues as necessary with the direction of your supervisor.
- Act as an advocate for caregiver who have experienced any type of concerns such as payroll issues, concerns with a client, etc.
- Concisely document interactions and changes with clients and caregivers in the EMR. Constantly keep the information in the EMR as up to date as possible.
- Work with state care managers when applicable to update on changes in client care needs and to resolve care issues or concerns.
- Communicate recruiting needs to operational leaders and the recruiting department. Participate in recruitment, hiring and orientation activities as needed.
- Collect service agreements and non-medical forms from clients/contacts as assigned by supervisor.
- Handle all phone interactions with internal and external callers efficiently and courteously.
- Demonstrate proper judgment, problem-solving and planning skills, commitment to the Company’s mission, self-sufficiency and initiative, compassion and respect for the elderly, and the ability to internalize constructive criticism properly
- Other duties may be assigned as business needs change.
- Minimum of 1 year in the homecare or healthcare industry preferred.
- Minimum of 1 year handling scheduling for clients preferred.
- Strong written and oral communications
- Ability to work with a wide range of personalities in a diverse environment.
- Strong computer skills, including ability to operate in an EMR, send/receive email communications and review/analyze spreadsheet data.
- Strong coaching and interpersonal skills, with the ability to build trust and establish and maintain effective working relationships. Must be a team-player. Must have ability to motivate and develop field staff.
- Ability to handle confidential documents and sensitive information professionally.
- Ability to work effectively in a fast-paced work setting using technology-based programs and platforms.
- Experience serving as a mediator and recommending and applying interventions to resolve employee disagreements, conflicts or misunderstandings.
- Skilled at investigating and resolving employee/client relations issues including gathering and analyzing documentation and recommending potential solutions.
- Ability to handle multiple projects, changing priorities and frequent heavy workloads which may require work outside of normal business hours.
- Must have exemplary organizational and time management skills.
- Bilingual in Spanish speaking is a plus.
- Supportive management and team-oriented office environment
- Work in office 4 days/week, Work from home 1 day/week
- Positive organizational culture
- Sitting, standing and walking short distances
- Hand-eye coordination for typing
- Sufficient speech and hearing acuity
- 401k
- Medical, Vision & Dental Insurance
- PTO, Sick Time, Floating Holidays
COHOOFFHI
Skills Required
- Minimum of 1 year in the homecare or healthcare industry
- Minimum of 1 year handling scheduling for clients
- Strong written and oral communication skills
- Ability to work with diverse personalities and environments
- Strong computer skills, including EMR, email, and spreadsheet data review
- Strong coaching and interpersonal skills
- Ability to build trust and maintain effective working relationships
- Ability to motivate and develop field staff
- Ability to handle confidential documents and sensitive information professionally
- Ability to work effectively in a fast-paced, technology-based setting
- Experience mediating and resolving employee disagreements or conflicts
- Experience investigating and resolving employee or client relations issues
- Ability to manage multiple projects, changing priorities, and heavy workloads
- Exemplary organizational and time management skills
- Bilingual Spanish speaking
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The Company
What We Do
Companions & Homemakers is a professional provider of compassionate, non-medical in-home care services throughout Connecticut. For over three decades, they have specialized in delivering tailored companion and hourly homemaker services to help older adults maintain their independence and quality of life in the comfort of their own homes, with dedicated caregivers available 24/7.
