Benefits Specialist II

New ideas are all around us, but only a few will change the world. That’s our focus at JPL. We ask the biggest questions, then search the universe for answers—literally. We build upon ideas that have guided generations, then share our discoveries to inspire generations to come. Your mission—your opportunity—is to seek out the answers that bring us one step closer. If you’re driven to discover, create, and inspire something that lasts a lifetime and beyond, you’re ready for JPL.

Located in Pasadena, California, JPL has a campus-like environment situated on 177 acres in the foothills of the San Gabriel Mountains and offers a work environment unlike any other: we inspire passion, foster innovation, build collaboration, and reward excellence.

Job Description Summary

The Benefits Specialist II plays a key role in the oversight, administration, and continuous improvement of JPL’s health and welfare benefit programs. This position partners closely with internal stakeholders, vendors, and HR colleagues to ensure the effective delivery, compliance, and communication of health and welfare, retiree and wellness programs.

The role provides support for medical, dental, vision, life, disability, and retirement-related plans, as well as wellness initiatives and leave administration processes. The ideal candidate brings strong analytical capability, knowledge of benefits regulations and best practices, and a proactive, service-oriented approach to supporting a diverse workforce.

This position supports strategic initiatives, vendor management, compliance oversight, and employee experience, helping to ensure that JPL’s benefits programs remain competitive, compliant, and aligned with organizational goals.

Job Description:

We are seeking a results-oriented Benefits Specialist II who will play a key role in the oversight and administration of JPL’s health and welfare programs. This position works closely with the Benefits, HRIS, Payroll, and Finance teams to support the delivery, governance, and continuous improvement of benefit offerings for active employees and retirees.

The individual in this role will support annual Open Enrollment, retiree benefit programs, contribute to wellness program administration, and provide assistance related to leave administration processes. The ideal candidate must have strong written and verbal communication skills, project management capabilities, the ability to demonstrate follow-through, and the capacity to manage multiple priorities simultaneously.

This position requires experience working with benefits platforms (preferably Workday), a solid foundation in health and welfare plan administration, and an understanding of applicable benefits regulations and best practices.

Responsibilities:

• Support the oversight and administration of health and welfare benefit programs, including medical, dental, vision, life, disability, and related offerings.

• Support annual Open Enrollment activities including the review of plan updates, employee communications, testing, and post-enrollment analysis.

• Provide support for retiree benefit programs, including coordination with vendors, communication support, and assistance with retiree inquiries.

• Assist in the development, and ongoing management of employee wellness initiatives

• Provide assistance related to leave administration processes

• Partner with internal stakeholders and external vendors to ensure accurate plan administration and positive employee experience.

• Assist employees by responding to escalated inquiries related to benefits enrollment, eligibility, program offerings, and more.

• Develop and maintain strong working knowledge of the Workday Benefits platform to support system enhancements, troubleshooting, and continuous improvement initiatives.

• Work with auditors, as needed, to provide data and documentation required for benefit plan audits and compliance reviews.

Qualifications:

• Bachelor’s degree with typically 3 years of related experience in employee Benefit Administration; Masters in a similar discipline with 1 years of related experience; Ph.D. in a similar discipline with 0 years of related experience. 

• Ability to influence and adapt style to consult with all levels of employee and management

• Strong data and numerical analytic skills including intermediate to advanced Excel proficiency is required.

• Ability to work effectively and well within the JPL culture (effectively gather and analyze facts, weigh risks and make decisions/recommendations that are right for the organization, the people and our culture)

• Ability to perform data analysis, troubleshooting, creative problem resolution, diagnostics and process improvement.

• Understand HRIS processes to facilitate systems modifications, program updates and testing.

• Highly organized with an ability to meet critical deadlines (time, priorities, resources)

• Excellent problem-solving, critical thinking, reasoning and analytical skills

• Excellent writing and editing skills

• Effective team player

• Strong interpersonal and communication skills

• Ability to work effectively in situations that require sound decision-making

• Establishes trust and maintains confidentiality 

Preferred Skills:

• Workday experience is a plus.

JPL has a catalog of benefits and perks that span from the traditional to the unique. This includes a variety of health, dental, vision, wellbeing, and retirement plans, paid time off, learning, rideshare, childcare, flexible schedule, parental leave and many more. Our focus is on work-life balance, and living healthy, fulfilling lives as we Dare Mighty Things Together. For benefits eligible positions, benefits are effective the first day of the month coincident with or immediately following the employee’s start date.

For further benefits information click Benefits and Perks

The hiring range displayed below is specifically for those who will work in or reside in the location listed. In extending an offer, Jet Propulsion Laboratory considers factors including, but not limited to, the candidate’s job related skills, experience, knowledge, and relevant education/training.

The typical full time equivalent annual hiring range for this job in Pasadena, California.

JPL is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, citizenship, ancestry, age, marital status, physical or mental disability, medical condition, genetic information, pregnancy or perceived pregnancy, gender, gender identity, gender expression, sexual orientation, protected military or veteran status or any other characteristic or condition protected by Federal, state or local law.

In addition, JPL is a VEVRAA Federal Contractor.

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Pay Transparency Nondiscrimination Provision

The Jet Propulsion Laboratory is a federal facility. Due to rules imposed by NASA, JPL will not accept applications from citizens of designated countries or those born in a designated country unless they are U.S. Citizens, Legal Permanent Residents of the U.S or have other protected status under 8 U.S.C. 1324b(a)(3). The Designated Countries List is available here.