Benefitfocus Client Relationship Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Benefitfocus, Inc., a Voya company, is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers, and brokers. Benefitfocus supports millions of consumers through an integrated portfolio of products and services that enable clients to shop, enroll, manage, and exchange benefits information more efficiently. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides a single destination for consumers to access and manage their benefits. Solutions support the administration of medical, dental, voluntary benefits, wellness programs, and more.

The Client Relationship Consultant supports strong, effective client relationships while partnering closely with the Operations team on daily processing, research, questions, and items requiring attention through automated workflow systems. This role typically supports 2-4 clients and serves as a secondary day-to-day client contact, helping ensure consistent service, effective problem resolution, and the use of best practices across assigned clients.

This role is fully remote, with no regular in-office requirement.

• Support relationships for typically 2-4 assigned clients.
• Serve as a secondary point of contact for day-to-day client needs and inquiries.
• Partner closely with Operations on daily processing, research, questions, and items requiring attention through automated workflow systems.
• Promote and help ensure consistent use of best practices across assigned clients.
• Provide backup client coverage to support service continuity.
• Prepare and deliver monthly client reporting.
• Provide support for internal and external audits.
• Research and resolve client issues and service-related concerns.
• Participate in regularly scheduled client calls and on-demand meetings.
• Participate in client service reviews as needed.

• High School Diploma or GED required; bachelor’s degree preferred. High School Diploma/GED +2 years’ experience may be considered in lieu of a bachelor’s degree.
• 2+ years of experience working with retirement plans.
• Proficiency with Microsoft Office, including strong Excel skills.
• Strong organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Strong time management skills.
• Ability to work independently, take initiative, and think proactively.

• Bachelor’s degree.
• Experience supporting multiple client relationships in a retirement plan or financial services environment.

Our Core Four guide how we work together and deliver for our customers, and this role brings them to life through thoughtful client service, strong operational partnership, and consistent execution.

• Instill Customer Obsession: Build strong client relationships by responding to day-to-day needs, resolving issues, and supporting consistent, high-quality service.
• Transform with Automation/AI: Leverage automated workflow tools and available technology to organize client needs, support research, and improve the efficiency and quality of day-to-day service.
• Drive Higher Performance Through Our People: Partner closely with Operations and internal teams to create shared accountability, maintain effective client coverage, and deliver consistent service.
• Execute on the Fundamentals: Maintain disciplined client reporting, audit support, issue resolution, and use of established best practices to promote accuracy and reliable service delivery.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya may offer incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.