Benefit Verification Specialist

Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders.  We currently have an immediate opening for a Benefit Verification Specialist. 

Bradford’s programs are important to a patient’s continuation of care, so they stay engaged in their recovery journey after leaving an inpatient treatment program.   In some cases, our programs may be the appropriate starting point for individuals committed to their recovery. Our organization may be exactly what you are looking for as your next career step.   

Whether your background is in Substance Use Disorders, Mental Health, or Social Work, Customer Service, training and overall experience can provide the valuable foundation necessary to make a difference in someone’s life.  Just as each treatment plan is different, each career path at Bradford is different.  Take a step forward in your career with Bradford Health Services.

Job Summary:

As a Benefit Verification Specialist, you will navigate potential clients through the admission approval process and assures appropriate documentation of the admission process in a consistent and timely manner.

Supervisory Responsibilities:

Duties/Responsibilities:

• Coordinate the admission process for the residential facilities- assuring rapid, consistent, and responsive support to our clients and regional offices
• Accurately collect and evaluate screening information from a potential patient and/or family member(s)
• Monitor all electronic pathways utilized by individuals seeking information on our programs – including chat, webforms and emails
• Must maintain a professional demeanor and appearance
• Be an example of our core values daily and hold yourself accountable to Bradford standards and policies and procedures
• Demonstrate a working knowledge of chemical dependency signs and symptoms in adults and adolescents
• Collaborate with Executive Directors, Centralized Admissions Director, VP of Admissions, Recovery Advisory Center Director, Regional Managers and Facility Admissions
• Demonstrates a working knowledge of appropriate emergency, benevolent and/or self-help referral information
• Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 CFR “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information concerning patients, potential patients, and participants
• Other duties as assigned

Required Skills/Abilities:

• Must have at least 1 year of medical insurance verification preferred
• Must have at least 2 years of progressive responsibility in the Crisis Response Division preferred
• Demonstrate knowledge of substance use and substance use disorders
• Demonstrate knowledge of marketing and customer service
• Communicate effectively both verbally and in writing with referrals, other members of management, coworkers, patients, potential patients and families
• Regular attendance; including conference calls and onsite meetings, as necessary
• Able to travel as needed
• Must have basic computer skills and typing proficiency
• Able to work in a cooperative manner with coworkers, managers, potential patients, patients, and families
• Pass a criminal background check
• Must have reliable transportation
• Maintain a valid driver’s license, personal automobile liability insurance, and a driving record permitting coverage under company’s automobile liability policy if necessary

Education:

• High School Diploma or equivalent required.
• Associate degree preferred

Physical Requirements:

• Must be CPR certified and capable of administering CPR
• Must be able to work in a constant state of alertness as to perform the job in a safe manner
• Must have the ability to walk approximately one-half mile within facility and on premises per eight hours
• Able to continuously sit from one-half hour to four hours per eight hours
• Able to frequently ascend and descend stairs
• Must be able to frequently lift and move up to 30lbs
• If recovering, two years of continuous verifiable abstinence

We Offer:

• A competitive salary plus benefits
• Generous Paid Time Off
• Professional growth opportunities

Braford Health Services does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. In addition to federal law requirements, Bradford Health Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.