Benefit Assistant

Western offers competitive pay, benefits, paid time off, paid holidays, and a fun, family-oriented culture. The Western Express campus is a state-of-the-art facility rebuilt in 2020, with three on site gyms, guided fitness classes, and a cafeteria. We are proud to be a culture that promotes from within and has infinite growth potential. One of our core values is to be hardworking, and we reward those individuals with opportunity and incentive. 

Key Responsibilities:

• Answer incoming phone calls, emails, and mail related to employee benefits

• Provide basic assistance to employees regarding medical, dental, vision, 401(k), and other benefit programs

• Forward more complex benefit questions or issues to the appropriate team member

• Organize, scan, and file benefits-related documents and correspondence

• Track incoming forms and ensure accurate routing to HR or third-party vendors

• Assist with new hire benefit packets

• Support the team during open enrollment periods and other seasonal benefit tasks

• Maintain confidentiality and professionalism in handling sensitive employee information

Qualifications:

• No prior HR or benefits experience required

• High school diploma or equivalent (required)

• Strong communication and organizational skills

• Comfortable using a computer (email, document scanning, basic data entry)

• Friendly, helpful attitude and a willingness to learn

• Ability to maintain confidentiality and handle sensitive information

Preferred But Not Required:

• Experience in a customer service, administrative, or office support role

• Interest in human resources or employee benefits

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.