The Role
The Behavioural Support Personal Support Worker provides direct care and assistance to seniors with responsive behaviours, working with a multidisciplinary team to enhance their quality of life.
Summary Generated by Built In
Title of Job: Behavioural Personal Support Worker
Date: June 1, 2026
Closing Date: June 15, 2026
Location: Aurora, ON - BSTR Central
Compensation: $52,109 - $53,400 Annually Prorated
Contract Duration: until March 31, 2027
Work Type: Onsite
Job ID: 10827728
Existing or New Position: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Job Summary:
The Behavioural Support Personal Support Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are living in the community (anywhere except long-term care settings) of the geographical areas of Ontario Health Central. The PSW provides expertise and assistance with personal care and assistance with activities of daily living for persons served within the program with behavioural challenges. Working with Psychogeriatric Case Manager, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital and/or transitional sites. The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, care-partners and clinicians.Job Summary:
Behaviour Support Transition Resource (BSTR) Supporting the transition of patients facing barriers to discharge from hospital due to responsive behaviours. The BSTR team helps developing an evidence-based behavioural support plan to manage behaviours in hospital and contribute to successful transitions between care settings, building knowledge and capacity within hospital teams related to behaviours and supporting transition from hospital to other care settings in collaboration with existing outreach services.
What You Will Do:
- Act as the Primary PSW for assigned client(s). Follow the weekly schedule of required visits
- Perform and record complete and accurate observation of client and their responsive behaviour during initials visits after being enrolled in the program. Assist in identifying triggers for the responsive behaviour
- Documents activity according to agency standards in client information system and reports observational data using specified tools (ABO’s, Standard Behavior Questionnaire etc.)
- Assists the Psychogeriatric Case Manager and Behaviour Support Specialist in the development of a Behavioural Support Plan towards the management of responsive behaviours
- Actively practice the suggested interventions and continually adapt the interventions and strategies to ensure the best possible outcome for mitigating the responsive behaviours
- Uses the agreed upon strategies to address responsive behaviors and reports to other team members when responsive behaviors are escalating
- Accepts direction from the Psychogeriatric Case Manager regarding the Behavioural Support Plan and scheduling of visits to the person served;
- Model the effective interventions/strategies to caregivers and/or family members using peer-to-peer mentoring
- Attend Behavioural Support Plan meetings/Discharge
- Participates in multi-disciplinary conferences, client care conferences, and staff development conferences
- Shares responsibilities for client care by working together with other staff members
- Actively assist and support the transition of persons served to their next care destination;
- Meets the needs of clients by communication, observation, and direct care
- Reports any changes in conditions or abilities as well as any observations to the team as per the Health Service Provider protocols
- Works in compliance with the Health and Safety Act and its regulations in performing duties in a safe manner and follows all health and safety policies, procedures, and legislation
- Follows standard infection control practices and enhanced precautions as instructed
- It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health policies and protocols will be required (associated costs will be reimbursed);
- Complete other duties, from time to time, as assigned by the Director of Behavioural Support Services and/or Program Director
- Completion of a post-secondary education in Human Services (i.e., Personal Support Worker Certificate, Health Care Aide Certificate, Registered Practical Nurse Certificate)
- Experience with vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours
- Knowledge of GPA, P.I.E.C.E.S., U-First or willingness to receive such training
- Sound understanding or and commitment to the principles of the Behavioural Supports Ontario Project
- Knowledge and proven experience working with clients in a PSR (Psychosocial Rehabilitation) approach
- Ability to organize and work with individuals and groups in the areas of assessment, problem solving and crisis management
- Ability to interact with clients in a positive and supportive manner
- Physically able to perform demanding body mechanics (i.e. lifting, transferring etc.)
- First Aid and CPR certification
- Good oral and written skills; excellent computer skills; ability to follow written and verbal instructions
- Ability to work effectively in a team environment
- Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness
- Valid drivers’ license and access to own vehicle is required
- Ability to communicate in a different language, an asset
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
Note:
- A satisfactory vulnerable sector check (VSC) is also required.
- This posting provides only a summary of the responsibilities and requirements for the position
Skills Required
- Completion of post-secondary education in Human Services
- Experience with vulnerable, older adults and seniors
- Knowledge of GPA, P.I.E.C.E.S., U-First training
- Ability to work effectively in a team environment
- First Aid and CPR certification
- Valid drivers' license and access to own vehicle
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
LOFT Community Services is a charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty, and homelessness, providing mental health services, addiction support, and supportive housing.
.png)
