Behavior Support Program Manager - Olympia UP to $3000 in Retention Bonuses

Behavior Support Program Manager

Job Title: Behavior Support Program Manager UP to $3000 in Retention Bonuses 

Hourly Salary: $35.00 - $39.00 (Based on time with the Company)

Job Status: Full Time

Work Base: Olympia

Helping You Live Life to the Fullest! SAILS Washington is dedicated to providing quality community-based support services for people of all ages and needs.

SAILS Washington is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

SAILS Washington takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support. Our employees share a passion for making a positive impact in the lives of others. We are looking for individuals who share our Mission, Vision, and Core Values.

All applicants are subject to a background check. Once a conditional offer is made and a background check has been completed, if SAILS Washington is concerned about a conviction that is directly related to the job, we reserve the right to withdraw the offer of employment.

Benefits We Provide:

• Medical, Vision and Dental Insurance
• Voluntary Short-term and Long-term Disability
• Employee Assistance Program (EAP)
• Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
• Accrued Paid Time Off
• Unlimited Peer Referral Program
• On-Demand Pay!!
• Working Advantage employee discount program
• Health Savings Account (HSA)
• Flexible Savings Account (FSA)
• 401(K)
• Capella University Discount

Summary

Responsible for the day-to-day operations of Residential Services. Will work closely with the SAILS Washington Residential Services Director, as well as Area Director, and other management team members to ensure the highest level of service quality to the individuals that we serve.

• Observes clients on an individualized basis.
• Develop Initial PBSP and updates as needs change.
• Update PBSP for each client at time of yearly PCSP meeting.
• Collects, organizes, analyzes and disseminates behavioral data.
• Train direct staff to the PBSP and periodically (weekly) reviews behavior data to ensure direct staff are tracking properly.
• Produces, reviews and modifies PBSP.
• Provide training to our Residential staff on clients’ behavioral plans.
• Attending all annual Person-Centered Service Plan (Assessments) meetings.
• Ensure client Individual Instruction and Support Plan, Positive Behavior Support Plan, Refusal of Services Plans and Restrictive Procedure plans are written within required timelines.
• Ensure plans are reviewed as policy dictates.
• Complete Semi-Annual plan reviews with Program Supervisors to ensure client goals are being implemented and that progress is being documented.
• Attends client care committee meetings.
• Works with the Area Director to ensure compliance.
• Works with stakeholders: teachers, guardians, caseworkers, medical specialists and direct staff.
• Attends planning meetings to develop or modify plans.
• Participates in the screening of referrals and initial intake assessment of potential clients.
• Conducts fidelity evaluation to ensure behavioral support plans are being implemented and services are delivered as designed.
• Works with the Area Director to create and provide training related to behavioral support to our Residential team.
• Takes lead in investigations related to alleged allegations of abuse, neglect, and exploitation of clients.
• Maintains and promotes SAILS Behavioral and Organizational Philosophy, and policies and procedures.
• Participates in client psychoactive medication review appointments as needed.
• Creates and implements visual aids as needed for clients.
• Reviews all incident reports related to behavioral episodes.
• Provides progressive counseling to staff relating to their knowledge, implementation and progress of clients per their behavior and support plans.
• Work in collaboration with other behavioral professionals, supervisors, case managers and client guardians
• Provide one to one and group training for staff as needed and complete weekly review of data.
• Enter behavior data into excel or other tracking software for annual and semi-annual reporting purposes.
• Responsible for being Crisis On Call on a rotating basis and providing support to supervisors after work hours, this includes client emergencies, staffing emergencies and guardians - required response time is one hour for urgent needs.
• Complete Quality Assurance checks at assigned programs utilizing MyFieldAudit.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Must be at least 21 years of age. Some college education and or in the field experience. Bachelor’s Degree in a related field is preferred.
• Must have a minimum of three years supervisory experience in social work, child care, and/or support staff industry providing direct services to the elderly and or children/adults with developmental disabilities.
• Experience providing behavioral tech support to adults of children with Autism, Intellectual Disability, Behavioral Disorders or Mental Health
• Must have fingerprints and criminal clearance prior to starting.
• Must have a driver's license and a vehicle to drive.
• Must obtain Nursing Assistant - Registered (NAR) within 30 days of hire  and then be Nurse Delegated for all clients where delegation is needed.
• Certified in Crisis Prevention Institute within 120 days of hire.
• Certified in CPR/First Aid within 30 days of hire.

• Communication - must demonstrate strong interpersonal communication skills by being respectful, responsive, and providing clear feedback and direction.
• Follow through - demonstrated by completing requested tasks within given timelines, responding to emails, telephone calls, messages, and other communication platforms within 24-48 hours - sooner for emergent needs.
• Demonstrated knowledge of DDA policies, Client Rights and Responsibilities and Mandated Reporting and Incident Reporting
• Solution-focused approach to issues, concerns, and program management
• Time Management - demonstrated by consistently meeting deadlines and completing assigned tasks and weekly and monthly requirements.
• Organizational skills - demonstrated by the ability to compile requested information quickly, responding to staff, client and guardians within 24 hours, effective calendar management, meeting deadlines and addressing emergent needs within one hour...
• Technology - working knowledge of Google Suite, and Microsoft; be able to adapt to changing technology.
• Ability to learn and adapt to changing environments.
• Positive Demeanor
• Commitment to Person Centered solutions - by collaborating with client guardians and family members, supervisor and staff to develop solutions that will work for clients.
• Demonstrated ability to collaborate with stakeholders by communicating client needs and concerns and working toward solutions for the client’s best interest.
• Demonstrated ability to build leaders within their teams by fostering an environment built on trust and professional development.
• Demonstrated ability to network and build relationships by working with members of the community, DDA, families and organizations that support the clients we serve.
• Commitment to SAILS Mission, Vision and Values by developing and frequently reviewing department and individual goals with Residential Team members that work toward SAILS mission and values.

• This position is primarily in the field, work is high pressure and often requires attention after traditional work hours. Extended periods of sitting may be required at a desk while using the computer, phone use is frequent. The employee is occasionally exposed to outside weather conditions.
• While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable personal behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats regarding appearance, age, sex, or race, and exhibit defiance, dishonesty, and assaultive or self-destructive behaviors.

SAILS Washington and Citizen Access Residential Resources are part of the Redwood Family Care Network family of companies. Operating in California, Washington, Arizona, and Nevada. Responsible, Compassionate & Trusted. Redwood Family Care Network’s mission is to provide World Class person-centered services, support and advocacy for individuals in positive and life-enriching environments.

#HIGH