Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player
Full Time Benefits
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Health savings
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k retirement
Qualifications
- Advanced computer & phone skills
- Minimum typing 35-40 words per minute at minimum
- Experience using customer tracking systems to track calls and appointments preferred
- Appointment setting experience a plus
- Able to multi-task in a fast paced environment
- Team player
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
Skills Required
- Able and willing to receive a high volume of inbound calls
- Partner with service department to schedule vehicle service appointments
- Adhere to Asbury phone scripts and dealership processes
- Excellent customer service skills and professional phone demeanor
- Advanced computer and phone skills
- Minimum typing speed 35-40 words per minute
- Thorough documentation of all contacts within the customer management system
- Able to multi-task in a fast-paced environment
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
- Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience
- Experience using customer tracking/management systems to track calls and appointments
- Appointment setting experience
- Proficiency in multiple languages
What We Do
Mechanicsville Honda is an automotive company that sells and services new and used Honda vehicles, offering a broad selection of cars, trucks, and SUVs.
