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MileOne Mercedes-Benz is presently seeking a BDC employee for our Customer Service department.
This role offers $20 - $30 per hour bi-weekly compensation with a performance-based commission structure based on past work experience. It requires full-time availability, 730am – 5pm Monday thru Friday, with Saturday hours periodically based on business conditions.
The ideal candidate for this position should be a self-motivated individual with strong initiative, excellent time management, and organizational abilities, adept at multitasking while paying close attention to detail. They should be goal-oriented, possess proficient skills in Excel and computing, display enthusiasm, be open to coaching, exhibit reliability, and demonstrate effective written and verbal communication. A positive attitude, high energy, and the ability to thrive in a fast-paced environment are essential. Some work experience including call handling and product marketing is preferred. Additionally, a solid dedication to ensuring maximum customer satisfaction is crucial.
Job Responsibilities for BDC:
Your goal will be to set service appointments and contact commercial parts leads to positively impact service and parts volume while meeting customer satisfaction standards and conducting business ethically and professionally.
Your specific duties in this role will include, but are not limited to:
- Set appointment goals and objectives for your team based on input from your managers
- Analyzes trends and develops plans to achieve the dealership's goals.
- Track results and run daily, weekly, and monthly reports.
- Provide hiring input and training of BDC coordinators.
- Establishes practices to ensure exceptional customer service.
Experience Everything MileOne has to Offer:
- Competitive compensation
- Training and mentoring
- Great opportunities for advancement
- Positive, success-driven work environment
Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers several exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.
MileOne Autogroup is an equal opportunity employer and we maintain a drug-free work environment.
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an auto dialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.
ServiceSalary Range
$20.00- $30.00/hrMercedes-Benz of Owings MillsPost Internally and Externally
Zip Code
21117Similar Jobs
What We Do
MileOne Autogroup represents 25 automobile brands at 67 dealerships and 8 body shops within the Hall, Heritage, Herb Gordon, Mercedes-Benz of Annapolis and MotorWorld divisions. We are the largest automotive sales and service network in the Mid-Atlantic region with the corporate office in Towson, Maryland and dealerships located throughout Maryland, Pennsylvania, Virginia, North Carolina and Delaware. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company.
