Tim Lally Chevrolet

BDC Representative

Reposted 3 Days Ago

Be an Early Applicant

Warrensville Heights, OH, USA

In-Office

Junior

Automotive • Retail • Sales • Transportation

The Role

Handle inbound customer calls, internet and live chat inquiries; schedule sales and service appointments; follow up on leads and no-shows; use CRM and templates to track interactions; participate in team/process improvement.

Summary Generated by Built In

About Us

Here at TIm Lally Chevrolet, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. Join the Cleveland area's fastest growing Chevy dealership! We are a family-owned single-point store that has been in business over 90 years. We know our employees are what makes the difference at Tim Lally Chevrolet!

Benefits

401(K) Plan
Medical Plan
Dental Plan
Vision Plan
Promote from within
Paid Vacation
Holiday Pay
In House Training

Responsibilities

Answer customer calls and establish follows-up with sales or service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system and other programs daily.

Qualifications

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Skills Required

At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver's license

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The Company

Year Founded: 1923

What We Do

Tim Lally Chevrolet is a family-owned and operated automotive dealership in Warrensville Heights, Ohio. They specialize in the sale of new Chevrolet vehicles, GM Certified Pre-owned, and quality used cars, including commercial and municipal trucks. Dedicated to a customer-led experience, they provide professional vehicle shopping, buying services, and high-quality auto maintenance and repair using genuine Chevrolet parts.