The Role
Manage inbound leads via phone, email, and chat; follow up with prospects; schedule sales and service appointments; maintain CRM records (Vollie); support marketing outreach and collaborate with sales and service teams to ensure excellent customer experiences.
Summary Generated by Built In
Job Title: Business Development Center (BDC) Representative
Location: Mercedes-Benz of Midlothian, VA
Company: Murgado Automotive Group
Pay: $16 per hour plus commission.
About Us: At Mercedes-Benz of Midlothian, we pride ourselves on delivering an exceptional customer experience, driven by our passion for the brand and commitment to excellence. As part of our team, you will play a crucial role in shaping the future of our business and the satisfaction of our clients.
Position Overview: We are seeking a dedicated and dynamic Business Development Center (BDC) Representative to join our team. The ideal candidate will be responsible for managing incoming leads, following up with potential customers, and scheduling appointments to support our sales and service departments. This role is essential in ensuring our customers receive the highest level of service and attention.
Key Responsibilities:
Respond to inbound leads promptly and professionally via phone, email, and online chat.
Follow up with potential customers to nurture relationships and encourage dealership visits.
Schedule sales and service appointments for customers.
Maintain accurate records of customer interactions in our CRM system, Vollie.
Assist with various marketing and outreach efforts to generate new leads.
Collaborate with sales and service teams to ensure seamless customer experiences.
Qualifications:
High school diploma or equivalent.
Previous experience in a customer service or sales role, preferably in the automotive industry.
Excellent communication and interpersonal skills.
Proficiency with CRM software and Microsoft Office Suite.
Strong organizational skills and attention to detail.
Ability to work in a fast-paced, team-oriented environment.
Passion for the Mercedes-Benz brand and a commitment to delivering exceptional customer service.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Ongoing training and development opportunities.
Employee discounts on vehicle purchases and services.
Skills Required
- High school diploma or equivalent
- Previous experience in a customer service or sales role
- Automotive industry experience
- Excellent communication and interpersonal skills
- Proficiency with CRM software (Vollie) and Microsoft Office Suite
- Strong organizational skills and attention to detail
- Ability to work in a fast-paced, team-oriented environment
- Passion for the Mercedes-Benz brand and commitment to delivering exceptional customer service
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The Company
What We Do
Murgado Automotive Group has locations in Miami, Stuart, Jacksonville, Chicago and New Jersey to serve drivers with a large selection of new and used cars to choose from. Visit a location near you today!
