Lone Star Toyota is looking for a qualified BDC Manager to join our team. This position is responsible for handling all incoming calls and internet leads. This person is also responsible for hiring and training all BDC coordinators, and tracking all information in and out of the call center. The BDC Manager ensures the department meets or exceeds their goals with phone and internet sales, and keeps the management teams and GM informed of progress on all calls/internet leads that come through the center.
Responsibilities:
- Ensures there is proper staffing for all hours the departments are open. Hiring staff, training of new hires, weekly training of all staff and annual evaluations.
- Monitors all department activities. Prepares a monthly training schedule for all coordinators.
- Strives to make sure that the call center hits all objectives put in place by the dealership. Continuously looks for ways to improve the department.
- Responsible for the daily operation of the call center and ensures staff is on time and working effectively.
- Assist staff, counsel and hold accountable when necessary. Ensures all BDC coordinators work side by side with all team members.
- Ensure the daily appointment log is accurate.
- Produce weekly traffic reports that includes numbers or calls received, number of appts. made, number of shows, number of sold by employee, number of outbound calls made.
- Ensure that each staff member hands in priority follow up prior to the end of their shift.
- Track sales for payroll and submits data with accurate back up.
- Monitor all calls and leads. Make sure all leads are placed in the DMS/CRM system used by the dealership.
- Communicate with store GM and managers on issues and concerns about the store and the BDC.
- Ensure 100% follow up of all incoming sales calls and internet leads.
- Set monthly goals for the department as well as each individual.
- Ensure each coordinator is utilizing the outbound and inbound phone scripts approved by the dealership.
- Makes every possible attempt to follow-up with prospects missed by team members.
Requirements:
- Excellent written and verbal communications skills.
- Must meet monthly requirements set by dealership for leads, calls, appointments, shows, and sold.
- Knowledge of MS Office and other desktop software helpful.
- Strong attention to detail with strong documentation skills.
- Excellent client follow up abilities
Great benefits offered:
- Medical
- Dental
- Vision
- Life
- 401k with a match
- Paid time off
- other exciting ancillary products
If you are interested in this fantastic opportunity, we'd like to speak with you. Please click to apply!
Skills Required
- Excellent written and verbal communications skills
- Must meet monthly requirements set by dealership for leads, calls, appointments, shows, and sold
- Knowledge of MS Office and other desktop software
- Strong attention to detail with strong documentation skills
- Excellent client follow up abilities
What We Do
Whether you are looking for a new or used car, a visit to Olathe Dodge Chrysler Jeep Ram dealership in Olathe, KS, is ideal. The most professional sales representatives of the sector are ready and willing to assist you in the purchase of any of our vehicles. We are proud of our customer service and we hope you join our family in Olathe, Kansas soon enough. In case you are looking for a new or pre-owned Chrysler, Dodge, Jeep, Ram vehicle, or just a specific auto part, Olathe Dodge Chrysler Jeep Ram is the place to be. We offer financing and vehicle service, so you only need to do the hardest part – choosing among the best vehicles in Kansas. As we work with a range of lending organizations in the area and nationwide we are confident we can offer you some of the best interest rates around. If you’ve had problems getting credit in the past we’ll do our utmost to get you into your new vehicle at a monthly installment plan you can easily afford.
