Job Summary: We want your dynamic personality! If you are a people person who generally likes to meet new people, talk, get to know others, you are a great candidate! The BDC Customer Care Specialist will be responsible for coordinating all incoming requests made via telephone or online, responding to potential sales leads, booking appointments for the showroom, and acting as the first point of contact for customers.
About Us: Typical dealerships do not reflect the communities they serve. At Sunset Hills Subaru, people traditionally excluded from the auto industry are represented on our team. We develop professionals recruited from the broadest cross-section of society. Subaru offers you a unique opportunity to make the world a better place through community service events multiple times a year, one car sale at a time. Not just that, but in a positive and team-oriented environment. We offer training and look for candidates with or without any experience in car sales, so we can provide a pleasantly different and enjoyable experience for our customers. Can you see yourself having fun at a business overflowing with opportunities? If you have a desire to take your customer service career to the next level, this is the job you must not let pass by.BDC Customer Care Specialist Compensation and Benefits:
- Competitive Pay
- Flexible Working Hours
- Health Insurance
- PTO & Sick Leave
- 401(K)
BDC Customer Care Specialist Responsibilities:
- Promote and seek out opportunities to deliver a top-notch customer experience
- Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
- Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
- Complete phone calls as assigned by the BDC Manager
- Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
- Stay informed about new products, features, accessories, etc., and their benefits to customers
- Attend product and sales training as requested by BDC
- Attend staff meetings
BDC Customer Care Specialist Requirements:
- Strong writing skills to write quality business correspondence, communicate with coworkers via email across all departments, etc.
- Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form
- Clean driving record & valid driver’s license
Sunset Hills Subaru is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Skills Required
- Strong writing skills for business correspondence and internal email communication
- Presentation skills for communicating with managers, clients, customers, and the public
- Ability to interpret and follow written, oral, diagram, or schedule-based instructions
- Clean driving record
- Valid driver's license
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What We Do
Sunset Hills Subaru is a family-serving Subaru dealership in Sunset Hills, Missouri, serving the greater St. Louis area. It sells new Subaru vehicles and pre-owned vehicles, and supports owners with factory-trained maintenance and repair, diagnostics, and genuine Subaru parts. The dealership also offers transparent, no-pressure buying assistance and participates in local community programs through Subaru Love Promise initiatives, emphasizing safety, reliability, and community involvement.
