Cavender Auto Country-Ford, a Cavender Auto Family Dealership, is currently looking for a talented, results-driven Business Development/Internet Manager to help lead and elevate our Service BDC operations. This role supports the Business Development Manager in driving appointment volume, improving customer satisfaction, and developing a high-performing BDC team across inbound and outbound operations.
The ideal candidate is a strong people leader who thrives in a fast-paced environment, understands call center operations, and is passionate about coaching, training, and continuous improvement.
Why Work at Cavender Auto Country-Ford:
- Pay will be $70 - $96K a year, based on experience.
- Medical, Dental and Vision Insurance, and pet insurance
- Paid Time off
- Paid Maternity and Paternity leave (Parental Leave)
- Company Paid $10,000 life insurance policy
- Employee discounts on Vehicles, Service and Parts
- Professional growth and development training on a quarterly basis.
Leadership & Team Development
Hire, coach, train, and monitor Business Development Representatives to ensure top performance
Interview candidates and make staffing recommendations
Create and maintain schedules for all BDC teams and manage schedule adherence
Assess, document, and de-escalate employee concerns while keeping leadership informed
Monitor training completion and ensure all assigned training is completed on time
Operational Excellence
Work closely with Department Managers to develop appointment-setting strategies that maximize dealership traffic
- Identify opportunities for continuous improvement within the BDC and overall organization
Notify leadership and stores of critical system or phone outages immediately
Serve as a Dialpad subject matter expert, maintaining accurate DID lines and system setup
Assist with creating new user accounts and onboarding access for new hires
Inbound (IB) Team Responsibilities
Monitor call volumes and allocate staff appropriately
Review calls for quality and provide real-time coaching and feedback
Ensure consistent, high-quality customer interactions
Manage advisor view cameras on BDC displays
Outbound (OB) Team Responsibilities
Manage outbound calling campaigns to meet monthly call volume goals
Coach and develop OB associates to improve performance
Create, update, and refine call scripts to support active campaigns
Assist with monthly bonus payroll by verifying spiffs for accuracy
Training & Development
Create and maintain training plans specific to each call queue
Identify skill gaps and develop training resources as needed
Stay current with industry trends and bring forward new ideas to enhance performance
Previous Dealership BDC Manager experience required
Strong leadership, organizational, and coaching skills
Excellent interpersonal and customer service skills
Ability to work in a fast-paced, results-driven environment
High School Diploma or GED required
Must pass background check and drug screen prior to employment
Skills Required
- Previous dealership BDC Manager experience
- Strong leadership skills
- Strong organizational skills
- Strong coaching skills
- Excellent interpersonal skills
- Excellent customer service skills
- Ability to work in a fast-paced, results-driven environment
- High school diploma or GED
- Successful completion of a background check and drug screen
Cavender Auto Family Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cavender Auto Family and has not been reviewed or approved by Cavender Auto Family.
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Healthcare Strength — Core medical, dental, and vision coverage appears consistently across career materials and job postings. Feedback suggests some roles also include disability coverage and a company‑paid basic life insurance policy.
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Parental & Family Support — Paid maternity and paternity leave are explicitly listed in several postings. This provides family support beyond standard medical benefits.
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Leave & Time Off Breadth — Paid vacation/PTO and paid holidays are commonly cited. Some materials also reference a paid birthday day off.
Cavender Auto Family Insights
What We Do
The Cavender Auto Family has been a pillar in the San Antonio and South Texas communities for over 80 years and now we are proud to be part of West Texas. Our mission and motivations are to continually foster relationships with our customers and our team that are built on trust and integrity. We seek to provide our customers with an ownership experience that exceeds their expectations, and to ensure our team members operate in a secure, family environment that promotes their personal achievements, as well as the achievements of our entire team. We are driven by the understanding that our successes will ultimately be determined more by the number of people we help, rather than the amount of product we sell. If you're looking for a lasting, rewarding career, plenty of opportunities for personal and professional growth, and want to be part of a growing and winning team, we invite you to learn for yourself why Confidence is Cavender!
