BB Governance and Quality Assurance Associate

As a BB Governance and Quality Control Associate as part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgment to solve real-world challenges that impact our company, customers, and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class.

Help strengthen risk management, quality assurance, and governance across a complex Business Banking environment. In this role, you will evaluate process effectiveness, identify control gaps, analyze quality trends, and help business partners implement sustainable solutions. Your work will directly influence risk outcomes, policy adherence, regulatory compliance, and operational excellence across Business Banking Risk. You will partner with Credit Risk, Wholesale Credit, Retail Credit, Special Credits, Product, Change Management, and Quality Control teams to assess issues, drive root cause analysis, support governance forums, and improve the overall control environment. This role is ideal for a curious, analytical professional who enjoys solving problems, influencing partners, and improving how work gets done.

Job Responsibilities 

• Evaluate process effectiveness and execute quality assurance reviews to assess adherence to established policies, procedures, standards, and risk management expectations.

• Identify control gaps and analyze quality results to surface trends, root causes, emerging risks, and opportunities for sustainable process improvement.

• Support governance forums, management reporting, issue escalation, and oversight activities across Business Banking Risk.

• Partner with Credit Risk, Wholesale Credit, Retail Credit, Special Credits, Product, Change Management, Quality Control, and other stakeholders to assess issues and implement sustainable solutions.

• Contribute to the design and enhancement of quality assurance methodologies, scorecards, sampling approaches, procedures, and documentation standards.

• Prepare clear reports, presentations, dashboards, and analytics that communicate quality outcomes, risk themes, control observations, and potential impacts.

• Document observations, conclusions, recommendations, and supporting evidence in accordance with established standards.

• Monitor remediation activities and evaluate whether corrective actions appropriately address identified issues and strengthen the overall control environment.

• Use data analytics, automation, and AI-enabled tools responsibly to improve review efficiency, reporting accuracy, risk identification, and quality assurance coverage.

• Identify opportunities to streamline manual activities through workflow optimization, automation, and technology-enabled solutions, consistent with applicable governance, privacy, and control requirements.

• Support enhancements to QA sampling, reporting, and management insights through data-driven and technology-enabled approaches.

Required qualifications, capabilities, and skills

• 2+ years of experience in Risk Management, Credit Analysis, Quality Assurance, Quality Control, Audit, Credit Risk, Governance, Controls, Change Management, or a related function.

• Bachelor’s degree or equivalent experience in finance, accounting, business administration, economics, risk management, or a related discipline.

• Knowledge of risk management, governance, process and control assessment, quality assurance, and issue remediation practices.

• Strong analytical and problem-solving skills, with the ability to interpret data and identify meaningful quality trends, risks, root causes, and control issues.

• Ability to interpret and consistently apply policies, procedures, and risk management standards and to formulate objective, evidence-based views.

• Strong verbal, written, and interpersonal communication skills, including the ability to explain complex observations clearly, influence partners, and provide constructive challenge.

• Proficiency in Microsoft Excel and PowerPoint, with the ability to analyze information and prepare clear, decision-useful reporting.

Preferred Qualifications 

• Experience supporting governance, quality assurance, transformation, audit, or controls programs within financial services.

• Knowledge of Business Banking products, credit processes, and risk management practices.

• Experience developing or applying QA scorecards, sampling methodologies, testing standards, or outcome-based review approaches.

• Experience with reporting, visualization, workflow, or automation tools such as Power BI, Alteryx, or similar platforms.

• Familiarity with AI-enabled productivity and analytics tools, including Microsoft Copilot or comparable technologies, and responsible use within established governance and control requirements.

• Experience identifying automation opportunities, improving manual processes, or supporting transformation initiatives.

• Experience performing trend and root-cause analysis and translating findings into practical process or control enhancements.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans