BAS Operator

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: BAS Operator
Department: Engineering (Building Controls & Automation - BCA)
Reports To: BCA Manager
Location: San Jose Campus
Schedule: Tues-Sat (3:00pm to 11:30pm)

The successful candidate will be responsible for monitoring building systems, responding to alarms and escalations, coordinating vendor work, and supporting engineering dispatch. The BCA Team operates in a 24/7, 365-day environment and requires individuals who are detail-oriented, responsive, and comfortable working in a fast-paced critical environment.

• Conduct detailed shift pass-downs and maintain digital shift logs

• Perform daily electronic rounds using WebCTRL system

• Monitor Building Controls & Automation systems for the San Jose Campus

• Respond to alarms, emergency notifications, work orders, and escalations

• Dispatch engineering for P1/P2 or escalation work orders

• Monitor network and critical systems and respond appropriately

• Create and manage cases for WebCTRL findings and failures

• Handle BCA phones and radio communication effectively

• Coordinate fire alarms, elevator entrapments, and other critical events

• Manage and coordinate vendor check-ins/check-outs

• • Verify dashboard schedule, Change Requests (CRs), and CWAs

  • Send notifications if work falls under event classification

• Assist with sub-work orders and coordinate with Facility Managers

• Ensure accurate and timely updates of all BCA logs and communications

• Double-check Fire Impairment (FSI) schedules and compliance

• Complete all required training (MyLearning)

• Acknowledge and respond to alarms in WebCtrl

• Verify, create, or update work orders in Corrigo as needed

• Review and respond to outstanding escalation emails and cases

• Verify vendor documentation (CWA, CR) and send notifications

• Conduct daily critical engineering rounds and log issues

• Maintain up-to-date shift logs, including equipment details and mailer notifications

• Communicate clearly and consistently in Webex chat and SMS for pass-downs

• Ensure all operational processes follow Critical Environment Practices

• High school diploma or equivalent (Associate degree preferred)

• 1–2 years of experience in facilities operations, dispatch, or building automation systems

• Familiarity with Corrigo, WebCtrl, or other building management systems (BMS)

• Strong organizational and communication skills (written and verbal)

• Ability to prioritize and respond to multiple tasks in a fast-paced environment

• Comfortable working rotating shifts, including nights, weekends, and holidays

• Strong attention to detail and ability to follow critical environment protocols

• Experience in critical facility operations (data center, hospital, etc.)

• Knowledge of fire life safety, HVAC, electrical, and plumbing systems

• Understanding of vendor coordination and change request workflows

• Proficiency in Microsoft Office, Web-based tools, and radio communication protocols

Salary Range: $58,600 - $71,800 per year

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.