BALENCIAGA - Product Training Manager (F/H)

Summary

About us
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique.
Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.
In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance.
From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director.
In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.

Job Description

Your opportunity

Within the Training team, part of the Global Retail department, you are responsible for designing, implementing, and monitoring the product training strategy on an international scale.

How you will contribute

• Assess, design, and develop Product, Signature, and Heritage training programs (in-class, in-store, and online), aligned with the House’s DNA, history, and artistic direction, and consistent with the overall excellence strategy.
• Oversee the global rollout of Product, Signature, and Heritage training modules, establishing a clear and coherent training framework and roadmap, while adapting them to local specificities.
• Identify new training needs related to products, signatures, and the House’s heritage in collaboration with the Collection Merchandising, Retail, and Excellence teams, and adapt training plans and content accordingly.
• Define the training strategy for seasonal launches, including post–fashion show releases.
• Define and supervise the deployment calendar of Product, Signature, and Heritage trainings in collaboration with the Global Retail, Collection Merchandising, and regional teams.
• Collaborate with the Collection Merchandising and Product Development teams to translate technical details, signatures, and collection inspirations into engaging learning content.
• Manage, engage, develop, and supervise the Product Training team (HQ).
• Work closely with regional training managers to ensure alignment and effective execution, and to collect field feedback (including during business trips).
• Act as the product ambassador within the Global Retail department.
• Define key performance indicators (KPIs) to measure the impact of training on retail performance.
• Team management: 3 people — recruit, train, and develop.

Who you are

• Minimum 5-10 years of experience in Training design, development, and deployment, or in retail operations
• Previous experience in a global retail environment or a similar role would be a strong asset
• Strong team player, able to collaborate effectively with cross-functional and local teams
• Ability to work in a fast-paced, international environment with multiple stakeholders
• Excellent communication, presentation, and storytelling skills
• Solid understanding of the product lifecycle, retail dynamics, and client experience within the luxury, fashion, and culture industries
• Proficiency in Microsoft Office (Excel, Word, PowerPoint), Photoshop, and digital tools
• Fluent English required (both written and spoken)

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type

Regular

Start Date

2026-01-05

Schedule

Full time

Organization

BALENCIAGA S.A.S.