At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft is looking for experienced backend engineers to join our Customer Care team, which builds innovative support solutions to enhance the ride-sharing experience. In this role, you will design and optimize workflows for customer support chats and help portals, leveraging AI technologies to provide swift, reliable, and personalized assistance. Your work will play a key role in transforming real-world challenges into seamless support experiences for our community.
Responsibilities:- Be responsible for design, development, deployment, monitoring, operation and maintenance of features and components with limited to no supervision
- Write well-crafted, well-tested, readable, scalable, maintainable code
- Participate in code reviews to ensure code quality and distribute knowledge
- Unblock, support and communicate with internal partners to achieve results
- Participate in our team's on-call rotations, respond to incidents, and support other teams to mitigate customer-impacting events
- Share your knowledge by giving brown bags, tech talks, and promoting appropriate tech and engineering best practices
- Be aware and contribute to roadmap and architecture based on technology and our needs
- 5+ years of software engineering industry experience with a high level programming language (Python and/or Go are preferable)
- Experience defining API schemas and developing backend services in a microservices environment
- Experience designing, building and improving a set of team owned components
- Experience working with databases, relational or NoSQL
- Experience writing clear and scalable design documentation
- Experience working with public cloud platforms (e.g., AWS, GCP, Microsoft Azure, etc.)
- Professional and stable working environment.
- The latest technology and equipment you need.
- Potential to work remotely, including out of country (dependent on work authorizations).
- 28 calendar days for vacation and up to 5 paid sick days.
- 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
- Mental health benefits.
- Family building benefits.
This role is fully remote in Ukraine, candidates for this role must be based in the Ukraine. #Remote
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What We Do
Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.
