Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a Back Office Representative to join our ever evolving Operations Support Services Team and help shape the future of global commerce.
What you’ll own
Case Handling: Research and respond to account inquiries across channels with accuracy and compliance.
Account Management: Review, update, and document cardholder and corporate account information.
Risk Identification: Detect potential fraud, credit, or chargeback issues and escalate appropriately.
What you’ll bring
Preferably a college graduate with at least 2 years of relevant experience.
Background in credit, banking, or financial services.
Strong attention to detail and accuracy in handling account-related tasks.
Amenable to shifting schedules, including weekends and holidays.
Willing to work onsite at Vertis North, Quezon City.
It’s a bonus if you have
Experience in back office operations within banking or financial services.
Familiarity with fraud, chargebacks, or credit-related processes.
Experience using case management or banking systems.
What Part Will You Play?
Performs routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Begins to utilize knowledge of client products and services to research, update, and document moderately complex (i.e. low financial/compliance risk related) cardholder requests as directed; researches credit balance refunds, payments, fees, cash advance options, etc. Follows client policies and procedures to validate report disputes and remove/update inaccurate information from appropriate credit bureau systems.
Determines/recognizes basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action.
Demonstrates a working knowledge and ensures conformity to basic client standards/policies/procedures, regulations and Association requirements to avoid violations and punitive financial action.
Assists with scheduling personnel/resources and prioritizing jobs to ensure uninterrupted workflow.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Skills Required
- College degree
- At least 2 years of relevant experience
- Background in credit, banking, or financial services
- Strong attention to detail and accuracy in account-related tasks
- Availability for shifting schedules, including weekends and holidays
- Willingness to work onsite in Vertis North, Quezon City
- Experience in back-office operations within banking or financial services
- Familiarity with fraud, chargeback, or credit-related processes
- Experience using case management or banking systems
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Health coverage is broadly presented as comprehensive, including medical, dental, vision, and wellbeing resources such as EAP and wellness initiatives. Coverage breadth is consistently positioned as a strong element of the overall package.
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Retirement Support — Retirement offerings feature a competitive 401(k) match with immediate vesting noted in some regions, alongside other long‑term savings options. These elements are emphasized as adding meaningful long‑term financial value.
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Leave & Time Off Breadth — Paid time off, regional holidays, and volunteer service days are standard, with paid parental and caregiver leave also referenced. This structure supports work‑life balance, even as specifics vary by location.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
