B2C Operational Compliance Manager

Company Description

About Playtech
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining gaming experience.

Playtech is the gaming industry's leading technology company delivering business intelligence-driven gaming software, services, content, and platform technology across the industry. Read more about who we are and what we do here: www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech's overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for a proactive B2C Operational Compliance with excellent communication and problem-solving skills.

Job Description

Your influential mission. You will...

• Work closely within the Compliance Team and wider business units such as AML, Player Protection, Legal, Operations, and Product to support compliance processes.
• Assist in the development and continuous improvement of policies, procedures, and tools related to Compliance, Safer Gambling, and AML/CTF.
• Assist in the maintenance and monitoring of a compliance control framework.
• Evaluate new regulated markets, estimate efforts, and provide specifications.
• Prepare and present reports including regulatory compliance updates and industry developments.
• Ensure that operational controls and practices are always up-to-date regarding regulatory obligations.
• Support the operational function with detailed knowledge of the regulations.
• Act as a point of contact for operational compliance queries in line with LCCP & RTS.
• Conduct customer due diligence reporting, adverse checks, and documentary analysis in accordance with department processes.
• Assist in auditing compliance controls, group companies, and relevant third parties to ensure that controls adequately mitigate risks.
• Manage the regulatory release process to ensure that products and systems continue to comply with relevant Licence Conditions and Codes of Practice and RTS.
• Prepare risk management information for use by the Chief Compliance Officer.

Qualifications

Components for Success. You...

• Have regulatory experience, particularly focused on the UK regulatory requirements relating to the provision of gambling.
• Possess previous experience within a similar role in the iGaming industry. 
• Understand AML and RG concepts and other Compliance-related regulations, including local marketing laws.
• Comprehend Gambling Commission Remote Gambling and Software Technical Standards (RTS) guidance.

You'll get extra points for...

• Excellent attention to detail and the ability to maintain high levels of accuracy.
• Being a diligent and organized individual.
• Proficiency in Spanish

Additional Information

Thrive in a culture that values...

• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel, and wellness allowances.
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses.

B2C Team
Our team is crucial in ensuring our operations remain compliant across all relevant jurisdictions. Within our team, you will work closely with Operations, Player Protection, and Risk teams to ensure that all our brands and controls adhere to regulatory requirements. You will join a global and diverse team of Compliance Managers, gaining expertise in various compliance aspects.

PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.