B2C Customer Support

Employment Type: Full time

Location: Kuala Lumpur

Market: Singapore 

Here at Homage, we are on a mission to change the way people access and receive their homage-care. We’re a tech start-up using our smart technology to help our customers manage their care, the way they want it - recovering with grace, control & dignity. 

So, what will be your part in our Mission?

As a B2C Customer support associate, you will be supporting the Singapore team and be part of an exciting startup, enabling seniors & adults to age and recover with grace, dignity and control - if that sounds like your dream job, we would love to hear from you! 

What will you do…

Your focus will be on:

• Answering enquiries and support business partners and Clients in terms of their care visit requirements.
• Updating of information and data to clients and business partners on their care visit and assigned care professionals.
• Ensuring that care visits are created on Homage’s system and updated with the client’s business partner’s requirements.
• Cross-function communication with our operations team to ensure that the care visits are delivered and fulfilled on time with our SLA.

Skills & Experience you will need…

• Strong verbal and written communication to effectively interact with clients and business partners, coupled with active listening to understand and address client needs.
• Attention to detail for updating and maintaining accurate information, along with strong time management skills to handle multiple tasks and priorities efficiently.
• Prior experience in a customer support or client-facing role, demonstrating the ability to handle client enquiries and resolve issues satisfactorily would be favourable
• Proficiency in CRM software, office applications (Microsoft Office Suite, Google Workspace), and data visualization tools (Tableau, Hubspot) would be an advantage.
• 5 days work week (Including weekends and Public Holidays)
  • • Shift work rostered by hiring manager
      • 8am - 5pm
      • 9am - 6pm

What’s in it for you?

• Remote - Working from home 
• ESOP - Employee shares program so that we all own and share in the success of the dedication, care and hard work we put in
• Annual Salary Reviews, alongside our modern approach to Performance Management

What's next?

We offer you the opportunity to be part of our success story! 

Not only will you play a critical role in building a legacy in a start-up business but contribute to an organisation that truly makes a difference in the lives of many. 

If you are excited by this opportunity and tick all the boxes, we would love to hear from you. For more information on Homage, visit www.homage.com.sg.

Homage is an Equal Opportunity Employer we’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day. We invite people of all backgrounds and identities to apply for this position and join the Homage Community.