Description
Digitain is seeking for energetic and highly motivated specialist to join its Partner Support team.
Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us!
The job is shift based and includes morning, afternoon, evening and night shifts.
Responsibilities
- Work closely with Digitain partners’ support representatives through online chat or other messengers
- Provide timely, accurate and complete information using the right methods/tools
- Answer partners’ inquiries related to services, games, bets and other products provided by the company
- Identify and assess partners’ needs to achieve satisfaction
- Interact with Partners to provide and process information in response to inquiries, concerns, and requests
- Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any
- Register all type of issues in the ticketing system for the review of corresponding departments
- Build sustainable, long relationship
Requirements
- Genuine curiosity about gaming and a good understanding of the online industry
- Excellent English and Turkish written and oral communication skills
- Result-oriented
- Multitasking skills
- Creative thinking
- Attention to details
- Ability to work in high pressure and in stressful situations
- Excellent communication and writing skills
- Prior experience as a front line employee would be a plus
- Willingness to work on 24/7 shifts (is a must)
Skills Required
- Excellent written and oral English communication skills
- Excellent written and oral Turkish communication skills
- Willingness and availability to work 24/7 shifts, including morning, afternoon, evening, and night shifts
- Genuine curiosity about gaming and understanding of the online industry
- Result-oriented approach
- Multitasking skills
- Creative thinking
- Attention to detail
- Ability to work under pressure and in stressful situations
- Excellent communication and writing skills
- Prior front-line employee experience
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers. At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners. Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more. Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta. Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020. 18+ | https://www.begambleaware.org/ | Please Gamble Responsibly
