About the job
Our team is seeking an experienced individual who will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow-through for account sustainability.
The position holds a key responsibility in our B2B market, playing a vital part in delivering excellent service to our distributing partners.
Job Responsibilities
Operations
- Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.
- Assist in B2B Sales Operations which may include booking fulfilment, invoicing, and settlement
- Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs
- May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services
Planning
- Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.
- Preparing insights for Operational Enhancement
Requirements
- Diploma/ Undergraduate Degree
- At least 2 years of work experience with a background in the tourism/e-commerce environment is preferred.
- Fresh Graduates are welcome to apply.
- Highly effective communication and influencing skills in spoken Vietnamese, with fluent English needed. Mandarin is a plus.
- Highly effective communication and influencing skills in written Vietnamese.
- Demonstrated independence and ability to spearhead initiatives
- Strong analytical, written, and verbal communication skills
- Confident, self-motivated and global-oriented
- Globally-minded and comfortable working with people from different cultural backgrounds
- Have a passion for Travel.
- Shift Rotation Basis (2 shifts daily - Morning and Afternoon) and willing to work on Weekend & Public Holidays
- Morning shift starts from 06:00 - 15:00 (included break time) - Expected to arrive at the office around 12:00
- Afternoon shift starts from 13:00 - 22:00 (included break time) - Expected to remain in the office until approximately 18:00
Compensations and Benefits
- 100% full salary during 2-month probation
- Social contribution with 100% full salary
- Premium healthcare from Bao Viet
- 12 annual paid leaves + 3 travel paid leaves
- MacBook provided for work
- Parking fee covered by the company
- Free pantry for personnel
- Special tariff for personnel when purchasing KKday products
- Chill Chill Friday bonding activities
Top Skills
What We Do
KKday is a leading mobile-first e-commerce travel platform for local experiences with a strong presence across key Asia-Pacific markets. Our goal is to make travel more accessible, convenient, and safe for everyone.
Since 2014, we’ve pioneered the digitalization of tours, activities, and attractions and brought them to everyone’s fingertips. Now, travelers can search for, discover, and book experiences, anytime, anywhere.
KKday currently hosts over 30,000 products and services in more than 92 countries and 550 cities. Our website and mobile apps are multilingual, supporting both traditional and simplified Chinese, as well as English, Japanese, Korean, and many others.
Our success is built on innovation, a unique product portfolio, and digital-first capability—all made possible by our exceptional people. We’re still growing, so we’re always looking for talents who are passionate about building businesses, developing themselves, and improving consumers’ experiences.
We provide talents with the resources, scale, and autonomy to help run our operation. In KKday, our people have the opportunity to rotate across businesses, accelerate their career path, and make lasting impact on the travel industry in the region.
Visit kkday.com to find out more!
KKday Marketplace
Marketplace is a platform where KKday gathers high-quality travel suppliers from around the world to jointly provide travel services. Consumers can quickly search for various travel products, consult with merchants in real-time, and easily complete their orders. After becoming a Marketplace Merchant, you can easily open a store on the largest travel e-commerce platform in the world and use the platform's resource system to assist in your digital transformation by providing reservation control, product management, cash flow services and more. Just like open a store in a mall, join us right now!
marketplace.kkday.com
