Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, innovative, and responsible people who enjoy helping others. Leverage the team environment while connecting business customers with their representatives. Earn base pay plus outstanding bonus opportunity, based on your performance. Start your great experience with us today!
The B2B Support Team comes alongside business reps nationwide to act as a liaison between customers, B2B reps and Verizon Customer Service to resolve account needs. Our main goal is to provide an outstanding experience for our clients. This position will focus on connecting business customers with a single point of contact for their wireless needs.
- Receive comprehensive training and practice to be fully equipped to succeed.
- Utilize various leads sources to reach out to Verizon and Cellular Sales customers and align them with available business representatives in their area.
- Gather and process customer information and disposition call at end of conversation.
- Insert notes of customer interactions and/or transactions; record details of actions taken.
- Provide inbound support for market representatives calling with business related issues and questions.
- Meet or exceed established daily metrics (calls/sales/follow up calls) and performance standards.
- Communicate professionally and accurately to customers, following company standards/protocols.
- Ensure adherence to all company compliance and security measures.
- Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
- Attention to detail: Taking responsibility for a thorough and detailed method of working.
- Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.
- Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.
- Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
- Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
- Desire to Succeed
- High School diploma or equivalent experience required.
- Proficient in Microsoft Excel and Outlook
- Basic typing and computer skills required
- Experience with outbound calling preferred
- Base Pay of $17/hr.
- Health, Vision, and Dental Insurance
- 401k matching
- Health and Wellness Program
- Discount on Verizon services
- Employee Assistance Program
- Onsite gym and walking trail
This is a full-time position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday.
#2024MG
What We Do
We take wireless personally.
As Verizon's premier retail partner, we sell the latest smartphones, tablets, smartwatches, and accessories from the world's most innovative brands. From the start, our dedication to knowledgeable, in-person service has been our signature.
For nearly 30 years, we’ve built our reputation as the best in the industry by providing outstanding customer experiences. What started as a single location in Knoxville, TN has since grown to nearly 800 stores across 40 states with over 7,000 team members. Even as we’ve expanded, our core values have remained the same. We emphasize hard work, collaboration, and striving for mutual success at every corner of our company.
We're a company built on better experiences.
We invest in our people -- providing the training, insight, and mentorship needed to excel -- so that they can provide our customers with support and expertise that helps to connect them with the right devices.
There are plenty of reasons to join our team. Here are our top five:
Sell the best. We carry the Verizon products and services that customers love.
Life-changing income. Uncapped earning potential for the life you want.
An exciting future. Grow your skill, gain advancement opportunities, and thrive.
A reason to excel. Our compensation structure ensures great pay for great performance.
Incredible work culture. We strive for collaboration, support, and mutual success.
Apply today to start a career you’ll love.
